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Report: #1450476

Complaint Review: TomCar Israel -

  • Submitted:
  • Updated:
  • Reported By: Ben G — Israel
  • Author Not Confirmed What's this?
  • Why?
  • TomCar Israel Israel

TomCar Israel Major parts failure on their vehicle and they refuse to honor or stand by their failure

*Author of original report: TomCar Failure

*Consumer Comment: A Couple of Questions

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TomCar Israel is shameful. They do NOT stand by their vehicles and have ZERO customer support. Stay away from TomCar Israel, buy a CanAm or RZR instead. I have a thousand hours behind the wheel of my TomCar and when the steel gear shift lever broke in my hands while driving, I realized there is a serious issue here. I contacted TomCar assuming (never assume anything with TomCar!) they would fix it for me as this cannot be a normal issue. Instead, they told me over the phone it was my fault that it broke and that I need to pay their off site mechanic to have it fixed. To have a steel gear shifter break in your hands while driving down a main road is terrifying. To then have the company HQ tell you to get lost and pay to have it fixed is simply ridiculous and shows no sense of customer relations on behalf of TomCar. I will post this on every forum possible to prevent others from buying this crap. TomCar, shame on you for ZERO customer support and for leaving your clients empty handed.

This report was posted on Ripoff Report on 07/05/2018 11:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tomcar-israel/tomcar-israel-major-parts-failure-on-their-vehicle-and-they-refuse-to-honor-or-stand-by-t-1450476. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

TomCar Failure

AUTHOR: Ben - (Israel)

POSTED: Sunday, July 08, 2018

 It’s a 3 year old vehicle purchased new that in no way whatsoever should the gear shift have snapped off the way it did. Warranty or no warranty, this is a deadly flaw that they should consider fixing based on the fact that it shouldn’t happen. What if this happened to an IDF Patrol 25 miles into Syria? These are MILITARY GRADE vehicles that are supposed to withstand more than the extremely basic driving I give it while On patrol. TomCar Israel responded very poorly as usual. Not a surprise anymore. But this time people need to finally see and hear what is going on with this company in Israel.

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#1 Consumer Comment

A Couple of Questions

AUTHOR: coast - (United States)

POSTED: Sunday, July 08, 2018

What is the manufacture year and current mileage on the vehicle? Did the dealer or manufacturer decline a valid warranty claim?

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