Complaint Review: Tons of Rentals Asheville NC - Arden North Carolina
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- Author Not Confirmed
- Tons of Rentals Asheville NC Hendersonville Road Arden, North Carolina USA
- Phone: (800) 433-0597
- Web: www.tonsofrentals.com
- Category: Property Management
Tons of Rentals Asheville NC Caryn Mills RENTERS BEWARE - DO NOT RENT FROM TonsofRentals.com ASHEVILLE NC Arden North Carolina
*UPDATE Employee: Response to Complaint
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This report was posted on Ripoff Report on 08/12/2015 10:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tons-of-rentals-asheville-nc/arden-north-carolina-28704/tons-of-rentals-asheville-nc-caryn-mills-renters-beware-do-not-rent-from-tonsofrentals-1248069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Response to Complaint
AUTHOR: Caryn Mills - (USA)
SUBMITTED: Thursday, August 20, 2015
tonsofrentals.com has made our position and responses to the complaint made by Marilyn Kincaid below:
1. Microwave door handle, at move in had been glued back to the face of the microwave. At the move in inspection, this appeared to be in great condition and had no issues opening and closing. At the move out inspection, the microwave was found with a long crack along the bottom of the face and the handle hanging off the microwave. Repairs were attempted, but the crack would not allow for a handle repair. Microwave replacement was the only option. Microwave was replaced and ½ the expense was charged to the resident for damage.
Resident claims to have emailed move-in condition report but tonsofrentals.com has no record of the email or the report.
2. The garbage can was in “like new” condition at move in. At the move out inspection, it was beat up very bad, with cracks and holes in container. The resident is responsible for damage to the container therefore a replacement container was purchased and charged back to resident.
3. At move in, the numbers below the mailbox was in good condition. Resident stated that moving company hit mailbox, requiring new numbers to be put back up as well as the post to be reset and stood back up. Resident was charged for the damages.
4. The lease states, Should the Resident elect to break the terms of the lease by vacating the property prior to the termination date, Resident will be responsible for actual costs relating to leasing the premises. This may include advertising, administrative costs, re-keying, cleaning, and other lease-related expenses. This was initialed by the resident at the lease signing.
5. The residents could not move in until all items were out of the home and move out items completed. The carpets were not cleaned by current resident until 4/21. This allowed 9 days for turnover. New residents could not move in until 5/1/15 due to this delay.
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