Report: #1462970

Complaint Review: Top Gold Garcinia - Florida

  • Submitted:
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  • Reported By: DSE — Las Vegas Nevada USA
  • Author Not Confirmed What's this?
  • Why?

Top Gold Garcinia Top Gold fraudently withdrew money from my account 6 times stating I ordered something, which I did not. Florida

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On August 20, 2018 I noticed 2 charges on my debit card ($88 and $89).  I called my debit card services to find out it was from a company called Top Gold in Florida.  They gave me their 800 number and I called them immediately.  I asked them what am I being charged for.  I was told it was for Garcinia Diet Pills.  I told them I have never ordered anything like that, and I want my account refunded.  They argued with me, so I asked to speak with a manager.  When the manager got on the phone, he confirmed my email and mailing address, and said, I ordered these pills online, and because I did not cancel with them within the allotted time, I was now being charged a monthly fee.  I tried to tell him I never ordered anything, and would like a refund, and wanted them to stop charging my card.  He said he would return $100 only and would receive it within 7-10 days.

On September 29, 2018, I called Top Gold's customer service and told them I called a month ago for my refund and it was never received.  I wanted my full refund which I was charged $4.95, $5.95, $88.95, $89.95 for the month of July, and again $88.95 + $89.95 for the month of August, totalling $368.70.  They said the post office delivered two packages to me and they gave me tracking numbers, which I will contact to find out if this is true, but no packages have been delivered to my home.  I told them I don't want anything to do with this and I don't want anything to be sent to me; I just want my refund.  They said I would have to hear back from my bank disputing the charges.  I told them I wanted to dispute it now, and they said they can only do that if I send back the product, which once again I had to tell them I never received anything.  They started screaming at me on the phone and said this is going no where, and they hung up on me.

How do I get my money back from these hackers?

This report was posted on Ripoff Report on 09/29/2018 04:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/top-gold-garcinia/florida/top-gold-garcinia-top-gold-fraudently-withdrew-money-from-my-account-6-times-stating-i-or-1462970. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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