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Report: #1373593

Complaint Review: TopResume.Com - Internet

  • Submitted:
  • Updated:
  • Reported By: Julie — Woodbridge Virginia USA
  • Author Confirmed What's this?
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  • TopResume.Com Internet USA

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 I have a screen shot of TopResume.com's homepage for all resume writing packages that clearly states a guarantee to redo a resume if person doesn't get 2x interviews in 60 days. Instead of honoring this, they sent me (after originally denying guarantee) of language in terms stating applies to certain packages without naming the packages it applies too. Blatant false advertising and one of the main reasons I used them. They need to remove this guarantee and/or honor it.

This report was posted on Ripoff Report on 05/16/2017 04:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/topresumecom/internet/topresumecom-false-advertising-did-not-honor-guarantee-internet-1373593. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
2Consumer
0Employee/Owner

#4 Author of original report

Ambiguous At Time of Order

AUTHOR: - ()

POSTED: Thursday, May 18, 2017

 Ok, however, as shown below the guarantee is listed on every order page. I'm not even sure I reached a page that listed all packages since it was a special advertisement/ deal to begin with. Any exceptions need to be made clear at time of order, not after the fact. It is dishonest.

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#3 UPDATE Employee

TopResume response 2

AUTHOR: TopResume Representative - (USA)

POSTED: Thursday, May 18, 2017

Hi there, Please see the attached screen shot. Under the two other types of packages you'll see the 60-day interview guarantee listed, however it is not listed under the Professional Growth package.

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#2 Author of original report

Guarantee is listed above professional package.

AUTHOR: - ()

POSTED: Thursday, May 18, 2017

 Hello- That is the package I ordered, however, after I clicked on the link you attached above it does still mention the guarantee right above package. I can not find the exclusion anywhere.... I'm also waiting for second screenshot to be attached to this complaint.

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#1 UPDATE Employee

TopResume response

AUTHOR: TopResume Representative - (USA)

POSTED: Thursday, May 18, 2017

Hi Julie, We are very sorry for the misunderstanding. As you can see at in the screen shot you attached, "only certain packages are eligible for our guarantee." And as you can see on our pricing page here: topresume.com/resume-writing, the Professional Growth package does not include the 60-day interview guarantee. If you bought one of our other packages, please reach out to us via a direct message on our Facebook page and a customer support rep will get this sorted out.

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