Torin Big Red Jacks Wire Pullers I bought a 4 ton cable puller. - It is a safety device to handle heavy objects. First time using - broke causing injury- no response Ontario Ontario

I bought a 4 ton cable puller from Torin Big Red Jacks -   I would use it as a back up hand crank when I did not have electric available.  Finally got to use it to lift a fallen medium size pine tree.   Pretty quickly, the crimp connect failed and the tree fell about a foot or two before stopping because the crimp connect fortunately got stuck in the pully... Unfortunately, it still hit one of my employees and thank God, nothing serious.  I then was able to lift the tree back with a Husky 766 lb test ratchet strap which took a while, but it worked.  How did this 4 ton Jack fail like that.  The company has no answering service and no one answers at all.  No one responds.  This is a dead beat company.  Such a shame.   Dangerous, you can't trust this equipment.   I would have added photos, but they are on my phone and I wasn't expecting to do this.   But it is just a picture of a broken puller,   right by the hook.  

Steve