Complaint Review: Toshiba, Inc - Milpitas California
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- Author Confirmed
- Toshiba, Inc 1171 Montague Expresway Milpitas, California USA
- Phone: 800 457 7777
- Web:
- Category: Computer Service & Repair
Toshiba, Inc Nothing but lies Milpitas California
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Early in Oct I noticed that the USB Port was not working on my Satellite laptop. I took my computer to Geek Squad for repair and was told they could not do the work since it was actually the motherobard causing this.
I then called the Toshiba company to see how much it would be for this type of repair. When I told them what Geek Squad said about the USB port and it being caused by the motherboard theyday agreed that that was the problem. After getting it backed up I paid for the shipping costs and sent it to them.
A few days later I received an Email stating
Not covered by Warranty:
Parts $7.47 (LCD COVER)
$13.75 (TOP COVER)
Labor $60.00
Total $ 81.22
******Please note that these repairs are optional and if you would like to proceed with only in warranty repairs please advise******
**only if you reside in California will sales tax be charged 8.75% on parts only.
If you would like to continue with the repairs for your laptop, please return the completed and signed credit card form by one of the following methods:
Fax: 408-262-3907 (attn: Katrina Cheng)
Email: (PDF/JPG formats accepted only)
We do not accept payment over phone due to needing a physical signature on the credit card form
Payment will need to be received no later than (12/04/2015) to prevent your unit from being returned unrepaired. Repair process is approximately 2-3 days once the payment is approved, and the unit is shipped via Fedex 2 day delivery
My answer to this was:
Sent: Tuesday, December 01, 2015 6:19 PM
To: Brenda A
Subject: Re: TOSHIBA CASE tc-10590988
Importance: High
I knew about that crack and reported it on the form I mailed in to you. I know this is not covered under the warranty and I do not want this repaired as I sent it back to you only for the repair of the USB port (Motherboard). Please continue with this warranty repair only
Their response was:
We will proceed with in warranty repairs, please allow at least 5 business days for the unit to arrive.
Best regards,
Brenda
A few days later I received the computer and nothing was repaired. They have inconvenienced me and had me pay to ship my computer to them.
I immediately called and asked them why. They tell me it was due to the damage. I tried to tell them and had disclosed this and had been told the warranty repairs would be completed. I have called back 3 times since. The last person I talked with named Jay who said it is not the motherboard but the USB port which is not warranted. I think this is just an excuse to not do the repair which was diagnosed not only by Geek Squad but also their technician when I first called. I was not given the option of paying at that time for a USA repair but the tech also agreed about the motherboard. Perhaps they just want to sell you the packing box to send in.
I plan to take my computer back to Geek Squad and get this diagnosis in writing and contact Toshiba once more.
NOTE: the damage to the case was due to inferior materials used by Toshiba. Plastic instead of metal. I have vowed never to buy another Toshiba again. Just boughjt a new Lenovo, (NOT PLASTIC).
This report was posted on Ripoff Report on 12/09/2015 02:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/toshiba-inc/milpitas-california-95035/toshiba-inc-nothing-but-lies-milpitas-california-1273135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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