Report: #1351300

Complaint Review: Total Appearance

  • Submitted: Sun, January 22, 2017
  • Updated: Sun, January 22, 2017
  • Reported By: dez81 — stone mountain Georgia USA
  • Total Appearance
    1392 pleasant hill road
    lawrenceville, Georgia

Total Appearance Beware of Total Appearance lawrenceville Georgia

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Total Appearance charged me 1600.00 dollars to install 2 amplifiers a pair of 6.5 inch component speakers and a pair of coaxial speakers in my 50 thousand dollar ford f150. the coaxial speakers were supposed to go in the rear and the components in the front. they installed them backwards 6.5 in the back and 6x9 coax speakers in the front there was also alternator whine in the system. when I pulled the backseat down to check the installation of the amplifiers I saw where they cut the carpet and noise damping insulation. I told them that I wanted the carpet replaced and their response was it could have been cut neater but they were not replacing it because it was behind the seat and would not be seen.

when I asked them about the speaker placement the owner Billy got nasty with me and said the installation was correct and that I could pull the door panels and check for myself. I pulled the panels and found the speakers installed incorrectly  and the front doors had  6x9's instead of 6. [continued below]....

.....5 which Billy knew according to his installer who said that Billy told him to install the speakers that way. they were very accommodating before they got my money. I had to wait a week and a half for them to correct the issue and then Billy wouldn't talk to me. when I did show up for my appointment I waited 3 hours and they did not even complete the work and told me that I would have to come back.

I told them that I would fix it myself which I did. I brought back the wrong speakers and they did refund me for that. also they gave me half of the money for the speaker installation even though I shouldn't  have had to pay for any of the labor considering the multiple trips to the store and not getting the services that I paid for. they are amatuers as far as car stereo goes I found that out after rewiring the install and finding rookie mistakes that a professional shop would not make. I know this because I used to install stereos in the 80's and 90's but chose to let them do it out of laziness but more so not having time.

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