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Report: #130848

Complaint Review: Touchfon - Salt Lake City Nationwide

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  • Reported By: American Fork Utah
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  • Touchfon 136 E South Temple STE # 2100 Salt Lake City, UT Nationwide U.S.A.

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In December of 1998 an agent of Touchfon illegally used my credit card information to sign up for their service. I never authorised or signed for the use of my credit card.

Mathew Person, a Touchfon employee at the time, proceeded to set up and account - in Jan of 1999 - for a Company called Global Village Marketing. The account was used by numerous distributors and all the charges were placed against my Visa Card # 4673 8515 3041 0020.

Upon finding out about the fraud, I contacted Touchfon and immediately told them to terminate the service. I was told the service would be terminated.

In fact, Touchfon continued to bill my credit card and on the advise of my credit card company, I cancelled the card. Touchfon persisted to run up charges against me even though the credit card had been cancelled!

About a year later, while applying for credit, I found out that Touchfon had reported me to the credit agencies - since they could not arbitrarily charge my credit card, they simply defamed me. Once again I contacted them and thought I had it resolved. I have documentation on conversation and letters with many Touchfon employees and agents including Debbie, Gavin, Matt, and others.

Yesterday I received a notice from a collection agency claiming I owe Touchfon $1767.62 dating back to 1999.

I am protesting the charges (again) and will persue every resource available to me to rectify these libelous claims.

American Fork, Utah

This report was posted on Ripoff Report on 02/10/2005 05:24 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Touchfon, Salt Lake City Touchfons collection manager Linda Smith refused to fully eliminate the charges against me and refused to expunge my credit record of defamitory information.

AUTHOR: Rex - (U.S.A.)

POSTED: Friday, March 18, 2005

After filing a complaint with the BBB in Salt Lake, Touchfons collection manager Linda Smith refused to fully eliminate the charges against me and refused to expunge my credit record of defamitory information. Basically, she told me on the phone that "It is not our Touchfon's) policy to contact customers even if their credit cards have been declined. We have found that if we put it (an alleged debt) on the customer's credit rating, they will pay us". Touchfon is attempting to extort money from me by using intimidation tactics. Watch out!

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