Touchpay Direct Have a monopoly on providing services for inmates where friends and families can put money on inmates commissary. Account accidentally got locked - uncooperative in unlocking account. Account stays locked for 6 days. Terrible customer service. Coppell Texas

I am writing this report basically to complain.  Touchpay direct has a monopoly on many of the county jails and prisons in the country and are the only way to put money on an inmates commissary.  There is no way to go around them or any other company that can provide the same service as their is no competition.

I accidentally locked myself out of my account by too many entries trying to add money to someone's books.  I did not realize that you could not use a prepaid credit card.  Oh yes and that's the only way to add money to the books - via a Visa or Master Card.

Well guess what if you make a mistake the account gets locked for 6 days for that particular inmate and there is no way to open another account or get your account unlocked for the duration of the 6 days.

Well I guess you say - too bad - person is in jail - they don't deserve any luxuries anyway.  And you will say that until it happens to you or someone you know. 

This particular county jail is privately owned.  You get one pair of socks and one pair of underwear.  If you want any more than that you have to purchase them.  If you want a bowl or a spoon or a fork to eat with - you have to purchase that too.  God forbid don't have a headache - you have to pay for the aspirin.  To hold up the only system for putting money on someone's books for 6 days is a disgrace. 

I wanted to publically voice my complaint even if it doesn't get me anywhere.  I do plan on writing the local government authorities and the state senator about giving the sole contract to provide these services to Touchpay direct!  I ask that if anyone who reads this has had the same experience please write your government authorities as well!