Report: #919873

Complaint Review: Touchstone Research Group, LLC - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Mon, July 30, 2012
Updated: Tue, July 31, 2012
Reported By: Mark — Fresno California United States of America

Author Confirmed

Why?

Touchstone Research Group, LLC 244 fifth ave, 2nd floor, ste 2571 Internet United States of America

Phone: 1-800-283-3214
Web: www.touchstoneresearchgroup.com
Category:

Touchstone Research Group, LLC paid for express document upgrade for $120, only got runaround and excuses Internet

*Consumer Comment: I am also experiencing the same issues.

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On July 10 I purchased an expedited service to receive a government form SF50 on file in St. Louis. This is needed for a new Government job that I had been accepted for. On Touchstone's website, they imply that going through normal channels to get these forms takes weeks and even months, where they can get it in just a couple of days. They "guarantee" fastest possible delivery with nobody else able to get forms faster, per their website.

I purchased their service which says they will deliver (in 95% of cases per their website) in 7 days, and I also purchased their upgraded 2 day processing for the total cost charged to my paypal account. I also requested my forms through normal government channels. I received my papers from the government in 5 days, and now 20 days out I still have nothing from Touchstone. I did research and most comments I have found on this company warn of scams. The only positive comments come from their own website.

I cancelled my order by calling (to be hung up on by the person answering). I called back to no answer and left a clear message including my phone number. No return call. I emailed them, tried their on-line chat (which does not work), nothing was answered.

Then I opened a paypal case and I finally got an email saying that they received my request but require a signed form so they can obtain my DD214, even though I never ordered that form. I believe this company is not what they are representing themselves as, their very expensive "expedited" service is much slower even than the standard government service, and I'm requested a full refund from paypal. Following an investigation from paypal, I was awarded my full purchase price back.

This report was posted on Ripoff Report on 07/30/2012 04:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/touchstone-research-group-llc/internet/touchstone-research-group-llc-paid-for-express-document-upgrade-for-120-only-got-runar-919873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

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1Consumer

0Employee/Owner

#1 Consumer Comment

I am also experiencing the same issues.

AUTHOR: Stoof - (United States of America)

SUBMITTED: Tuesday, July 31, 2012

POSTED: Tuesday, July 31, 2012

Like you I also ordered a DD-214 through Touchstone Research Group and I also paid for the express service believing that I would have my DD-214 the same day if I submitted my request before 10 am which I did not so I expected to have it the next day which came and went and still no DD-214.

Touchstone has not responded to any of my email inquiries as to the status of my order and this morning when I called as soon as I told them I was calling regarding the status of an order they hung up on me and when I call back I get sent straight to voice mail.

I understand that things don't always work out according to plan and that there are bumps in the road which can cause delays. That I can accept. What I can not accept is an unresponsive company and being hung up on.

I will give Touchstone a few more days before I file my own "Ripoff Report" but I just wanted to post a rebuttal to backup your report as I too am experiencing the same poor customer service.

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