Town East Ford Deceptive and Dishonest dealership with our car purchase Mesquite Texas

Mr Jones, thank you for your response but the truth of the matter is that we are now in a problemattic situation here in purchasing another vehicle even if it is for me and also attempting to refinance my current vehicle and home because your dealership ran so many credit inquiries around 15 to be exact Which affected my credit score that other lenders will not approve me for loans.

Unfortunately I dont think I will ever step foot on this dealerships lot due to the emotional stress that was put on me and my family. 

I think I have put it all in my original report and don't need to go on repeating what happened.

 Mike,

 I want to personally apologize for your bad experience at the dealership on July 5^th.  While we strive to give the best service, there are times that we fall short.  We have investigated your complaint, and are taking steps to prevent similar confusion from occurring in the future.  Without disclosing any personal information about your situation, please let me clarify some general policies that affected your experience.

 It is a violation of our dealer agreement with the bank to not have all drivers on the loan.  If the bank discovered that an undisclosed driver is operating the vehicle, they can stop financing vehicles with our dealership.  While this requirement is included in the customer’s paperwork, we do our best to train employees to communicate this to buyers as well. 

 In addition, the finance and insurance process of any vehicle purchase includes a lot of information. We train our employees to help make the experience as easy as possible for customers.  All warranties, fees, taxes, etc. are fully disclosed in the paperwork, but it is our hope that all charges are clearly explained, as needed, before the paperwork is signed. 

 We see there were areas of communication with you where we fell short of the standard we have set for ourselves. For that, again, we apologize.  I hope that you will consider the dealership in the future.  We consider your business important to us, and have taken some time to see how we can exceed your expectations in the future.  Thank you again for your feedback, it is something we appreciate. 

Kurt Jones

Managing Partner

Town East Ford

Thanks Robert for the advice. The insurance wasn't the issue because I am we'll insured as well as my family and also submitted an insurance card before contract signing.

My mistake was to give them my sons credit app and them coming back with 18% apr and no way we could have afforded that payment which now Ford Motor credit has pegged me in a list that shows up every time I attemp to apply for a car loan from all other Ford dealerships That vehicle is for son, cannot assist. Guess I'll go to GM now.

It is not against the law for you to buy a car for someone else but is against our dealerhip agreement with the bank that is financing your loan. In this case it was Ford. It is unethical although there are a lot of dealerships that will do it. We just are not one of them. You had a new sales person that did not know this was wrong and that is why he never said anything about it. I can definitely understand your frustration, if it had been me in your shoes I would have been as well, however if the bank finds out we knowingly sold someone a car that was not gonna be the actual driver of the car they could take there loans away from us. In the end we were trying to do the right thing but I can understand your frustration with the way it transpired.

Your finance guy had told us the loan went through and we were approved and also had me sign the supposed legal contract knowingly who was driving the vehicle and besides I was going to be driving the vehicle as well, why wouldn't I? it's a GT 5.0 Mustang! and I was the one financing the car anyway.

Alternatively that was the deal I made to my son living with us at our home. I really dont have to explain myself here.

I really think that was not the issue for you people making this difficult for us to keep the car. The real issue here is that your finance dept tried to pull a fast one on me by slipping in that $2480 Service warranty that I never agreed to purchase. That was partially my fault for not reading what I was signing but the dishonesty from that area came from this dealership.

End result, in re-doing the contract you were going to take off the $2480 and bringing down my payment to almost $50 and that was hard to do from a dealers prospective but either way I was going to cancel that warranty.

Lastly; deceiving us that the we had a done deal and letting us drive off the lot with a new mustang, showing our friends and family to only have to return it! What a rip off!

First of all there is no law that says every driver must be on the credit application.   If they say there is..have them give you the specific exact regulation.  I can just about guarantee you that they won't.

Now..when it comes to insurance that is a different matter.  If you do not disclose all of the drivers of the vehicle, it may not only void the entire policy but also be illegal in many jursdictions for not carrying insurance.

As for the rest...there is something called "Spot Delivery" which a dealer can use to let you take the car even though the financing is not complete.  Now, some less than reputable dealers will give you very favorable terms when they know you won't get approved.   Then hit you up a few days later saying there was a "mistake".  When you go back to the dealer they hit you with much less favorable terms, hopeing you will then feel like you have to take it.  But these are usually people with much worse credit.  That is when you returned it wouldn't have been a 2.74% interest rate but much higher. 

So who knows if the story about having your son doing a credit app is part of this or not..but it could have been.