Toy Hunt Birthday Mania SHIPPED USED ITEMS! WOULD NOT COVER RETURN SHIPPING Watertown Tennessee

 Ordered birthday supplies and gifts from the website.  Most items were shipped as expected, however one of the items included in the box was clearly open and used.  Scotch tape was used to hold together the item.  I emailed them and requested that they cover return shipping for the used item.  They told me that I could return it using any preferred method. 

I filed a complaint with BBB, and they refused to pay back shipping costs for the damaged/used item.  They offered to take off 30% for the item prior to my return, but since it was a gift, I didnt want to give a used item!  I am very disappointed in their lack of customer service and complaint resolution.