Toyglobe - toyglobe.com Charged for item not received, Internet

Hi to those who may have also been ripped off.  I reside in Australia and on searching the internet came across an Ace Frehley figure which is the only one my 12 year old daughter needs for her entire Kiss collection.  So happy that we found it as it is a rare find.  So of course it was ordered through the internet from Toyglobe.com on 28 December 2009 (using her Christmas money).  My card was debited with 110 Australian dollars but to date (25 January 2010) it has not been received.

I never received a tracking number so impossible to track.  When I enter my email address into the Toyglobe.com website it comes up address unkown and they cannot reply as they have no record of my email address.  Also, living in Australia, we can't afford to contact them via telephone which may I add is not listed on their website.

My daughter would appreciate a full refund of her money but this will have to be via cheque posted to us asap.  Can't refund my card as that had to be stopped as there was some overseas companies trying to access large sums of money from it.  Unsure if this had anything to do with Toyglobe.com but happened to occur after I placed this order!!!

Willing to do what I can to get her money back.  Please assist.