Toyota of Hollywood, FL Staff member involved or related: Steve Ostrov (General Manager), Shawn Jones (VIP & BDC director) Shareen (unknown last name) Lied to me telling me I was pre-approved for refinancing my vehicle to bring me in and try to sell me a new one. Ran Credit Check without my agreement and then refused to refinance. Hollywood, Florida

Every person is entitled to express themselves and exercise their freedom of speech. I take pride in the opportunity to assist and help our customers by offering different programs that may be able to get them a better payment or interest rate. 

I explain in detail, that they must qualify in order to benefit from these programs. This means that they must make payments on time and have a satisfactory credit rating.

A full disclosure is always given that we will check credit, and that we do not refinance vehicles, but may offer a better deal on a new vehicle purchase, if available and with the customer's final approval.

I do understand that a customer may get frustrated in the event that they did not qualify for any of the programs.  I have no reason to lie about our procedures or programs, and have helped many other customers that came in and qualified for benefits.

Every person is entitled to express themselves and exercise their freedom of speech. I take pride in the opportunity to assist and help our customers by offering different programs that may be able to get them a better payment or interest rate. 

I explain in detail, that they must qualify in order to benefit from these programs. This means that they must make payments on time and have a satisfactory credit rating.

A full disclosure is always given that we will check credit, and that we do not refinance vehicles, but may offer a better deal on a new vehicle purchase, if available and with the customer's final approval.

I do understand that a customer may get frustrated in the event that they did not qualify for any of the programs.  I have no reason to lie about our procedures or programs, and have helped many other customers that came in and qualified for benefits.

Any intentional false communication, either written or spoken, that harms a person's reputation; decreases the respect, regard, or confidence in which a person is held; or induces disparaging, hostile, or disagreeable opinions or feelings against a person.

Defamation may be a criminal or civil charge. It encompasses both written statements, known as libel, and spoken statements, called slander.

I am a very professional and respectful individual. This person (name not known) does have the right and freedom to express her opinions and statements.

However it is not morally right to make such accusations regarding my character especially, involving a minor.

I work for a very diverse and multicultural equal opportunity employer. We do not tolerate and treat our customers in the manner that is stated.

This person appears to have a very personal vendetta against me and other individuals that work for the company, even after her first posting that was done a year ago.

It is obvious that her intent, is to use any extreme measure of expression that she can gain access too, even at the extend of posting misleading or incorrect information involving my personal character.

You can also 'Google' this- CAR SALES: TRICKS OF THE TRADE DATELINE NBC CONSUMER ALERT, and watch the undercover video of how Tori was 'tricked' by the dealership when she went to purchase a car. You will also see how the finance manager changed the monthly income on Tori's credit application in order to 'trick' the bank so she could get financing.

http://www.mugshotsonline.com/florida/fort-lauderdale/shawn-glenville-jones/59168941

  

since 2003 up until 2007, when sales of new vehicles in the USA was at its peak.

These same dealerships are experiencing slow sales, due to the poor economy. So, some Toyota dealerships will have their salespeople contact potential buyers and they will tell them just about anything to get them into the dealership, in an attempt to make a sale.

Most Toyota dealerships have unethical owners and sales managers. The salespeople are under pressure by these unethical sales managers, because the owners want increased sales.

It's that simple.

Even Toyota Corporation is being controlled by unethical people. It's just a reflection of how business is conducted in the United States of America. Our entire system in the USA, including our government, is corrupt. That's why there are so many problems. But the politicians in this country don't really care, because they are becoming wealthy as a result of all the corruption.

***Feel free to 'Google' this- ELIZABETH WARREN GRILLS GEITHNER, CRITICIZES TREASURY'S FORECLOSURE PROGRAM PBS, and watch that 6 minute 17 second interview on the web.

There's a segment where she talks about Car dealers. (At around 4 minutes 50 seconds into the interview.) Listen very carefully to what she says, and you will be able to understand that our politicians really do not care about most consumers in this country.

Good luck to you.

WELCOME TO AMERICA- ONE BIG CAR DEALERSHIP