Toyota South Atlanta Failed to Obtain Legal Signature/ Sold trade without Signature/Did not pay off Trade as agreed Morrow Georgia

Thanks for responding to the complaint.  It’s hard to find people in the auto industry that’s willing to respond to complaints that of been posted I would like to touch base with you and talk to you about some of the options your company has with the complaints out of me posted 

Phero Psucho  thank you very much for responding to this particular person’s complaint .   I will give you a call in the next couple of days let’s talk about this and I’ll show you some options  SB  reputation consultant 

You mentioned a few things, that I could possibly see I'd done wrong, like leaving there without the co-signer's signature to complete the sale, but I did not lie to them. The finance officer stated that they would FedEx the paperwork to the co-signer. After two failed attempts, I remained cooperative but was then asked to forge the co-signer's name. That's when I'd realized I'd made the mistake. But it was the dealer that offered me a higher pay off amount for the trade so that they could tack on the remainder to the new car loan; thus I also learned later. However, at no point did the dealership say, we were unable to obtain a signature, please return the car. Instead they've placed blame upon me and claimed they sold my car. After being under immense pressure to obtain a signature, 30 days past the sale date might I add, I offered to try another attempt for the signature on my own. That's when they offered me an extention on my dealer tag. Now, the manager is saying I can have the trade back, but he has me bound to a contract with the new vehicle. But if that were the case, the new vehicle comes with tax, tag, and title in the price. Why haven't I received my tag? Yet, they finally offered me an extention on the tag when I offered to try another attempt for the Signature on my own. I haven't received a tag because they can't complete the sale without the signature. Furthermore, they can't sell the trade without it either. And if they were to have me in a contract for the new car, it states the trade value and would still need to be re-drawn to be valid. At this point, I'm telling everyone I know because the whole operation is a jungle of beasts preying on anyone because they are slaves to capitalism. But if they had half the customer service they wouldn't need to plot and scheme for a sale. I digress. Thanks for your comments. Btw, the Jeep was slightly above what I owed on Honda, so not too expensive.

I'm glad that you reported most of what happened in detail, which should warn other readers on this kind of illegal/unethical activities inside a dealer. Some of the people (Christopher and Thomas) there are for money, but some (Bruce) are trying to follow the rules/laws.

That's said, a big part of what happened to you is your fault, and it is not all the dealer's fault as the way you wrote your report.

You stated that 1) you were informed that your traded in would be negative due to the lien, 2) you just wanted to know what the deal was and you did not intend to trade in the car anyway, and 3) you also stated that you did not want Yaris but wanted to look at a Jeep (which should be more expensive). However, Your action already demonstrated otherwise. This is the first and major mistake you did. You not only signed those documents but also went into their finance office for negotiation and signed even more documents. I don't believe that you went to buy your previous car alone because you had a co-signer (possibly your ex). Thus, you can't claim to be innocent innocent and have no idea about the car buying process.

Second fault came when you walked out of the office without co-signer signature. I don't believe that they just let you leave the place with the car and no signature because the deal wasn't completed. The fault on this part, I believe, is for both of you and the dealer. The dealer was expecting that you would get the signature from your co-signer. And you knew before hand that you might not be able to get the signature but wanted the new car, so you lied to them.

Now because the buying sale contract is incomplete. You do not own the car and you will have to return the car to them unless you could complete the contract in time by getting the co-signer signed the documents. I still doubt that you will keep the car. Nothing you can do with the expired temporary tag.

I highly doubt that they could sell your old car legally unless the trade-in contract is a separated entity. If it is not, then you may have some legal ground with them. Though, I am quite cirtain that they separated the contracts regardless what they had to pay to your lien holder because they have been in the business for this long.

At least I have to applaud you that you gave details of what happened. I hope your situation would help others in some way.