Tracfone Did NOT follow through with adding minutes to phone Miami Florida

   I have been in contact with Tracfone since 10/18/2015. I have been on the phone with them for 5 plus hours, now adding 10/19/2015 to that list of time wasted talking to them. My mother's old cell phone had 11292.5 units on it. She just purchased several minutes for it and renewed it. However, first the transfer of the phone did not complete. Now the units didn't transfer over! I spoke with someone from "Corporate New York" on 10/18, only to find out corporate is in Miami today! They were supposed to have corporate IT work on this problem the afternoon of 10/19, but I did not receive a status update of this ticket. They also did NOT complete the minute transfer. I spoke with Corporate in Miami, got someone in Law Enforcement, and she sent me in even more circles to call Pauline the Corporate Manager during 8-5 business hours.

   The problem isn't solved. They lied about working on it. They sent me in circles for several days and they need to give me my minutes in order for me to be a satisifed customer.