Complaint Review: TRACFONE WIRELESS - MIAMI FL
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- Author Not Confirmed
- TRACFONE WIRELESS MIAMI, FL United States
- Phone: 305) 640-2000
- Web: TRACFONE.COM
- Category: Cell Phone Provider, Cell Phones
TRACFONE WIRELESS INC DID NOT MAKE GOOD ON SALES PROMOTION MIAMI FL
*UPDATE Employee ..inside information: TRACFONE WIRELESS INC DID NOT MAKE GOOD ON SALES PROMOTION MIAMI FL
*Author of original report: Tracfone not honoring promotion
*UPDATE Employee ..inside information: TRACFONE WIRELESS INC DID NOT MAKE GOOD ON SALES PROMOTION MIAMI FL
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On April 6th I went to Tracfone's website to look for a new phone. They were running a promotion that if you purchase an Iphone Se with a $25.00 unlimited plan you get 6 months free service. I contacted them and spoke with an agent named Antoinette, I asked her several times regarding this promotion and transferring my phone number and was assured that yes, I get 6 months free service.
I purchased the phone, it was slightly more expensive then Amazon, but the 6 months free service more than made up for it. I received my phone a few weeks later and activated it. The following month I was charged, so I called, and spoke to a couple of different agents. One told me I wouldn't get it because I was already on a 6 month plan, I told her that you don't have a six month plan, it is either a monthly unlimited plan, or purchase air time as needed.
She put me on hold then told me since I was on a recurring payment that i would continue to be charged everymonth. so she cancelled the recurring plan and refunded the charge. I waited a couple of days to see if I would get the 6 month service notice and I didnt. I called again and was told that I wouldnt get it because I activated my phone as soon as I got it.
Their promotion said must be activated by 6/30/22. He told me it meant I had to activate it on that day and that day alone. I told him No, that is not what active by means. I asked for the supervisor who didnt have any more of a clue and I doubt it was a supervisor and more than likely another agent.
He told me after several heated discussions that I wouldnt get the 6 months free service because I transferred my phone number instead of getting a new number. I told him, no that is not what the ad or their sales person said. My air time expires on 7/6, this promotion should give me 6 months from then.
This report was posted on Ripoff Report on 05/19/2022 01:15 PM and is a permanent record located here: https://www.ripoffreport.com/report/tracfone-wireless/miami-fl-did-make-good-sales-1518505. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee ..inside information
TRACFONE WIRELESS INC DID NOT MAKE GOOD ON SALES PROMOTION MIAMI FL
AUTHOR: Tracfone - (United States)
SUBMITTED: Wednesday, August 03, 2022
Hi hope mills.
This is Joel from TracFone Wireless. Our sincere apologies for the inconvienc ethat this has cuased you. Please know that it is never our goal to you experience such trouble like this. We do understand your furstration. Don't you worry. We willl sort this out.
For further assistance you can chat with us via this linkhttp://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
#2 Author of original report
Tracfone not honoring promotion
AUTHOR: angela - (United States)
SUBMITTED: Saturday, May 28, 2022
I have been through both the channels as they are the only option available to contact your customer service. Cumulative days and hours spent on those two modes of communication talking to many different reps, your "customer care supervisor" was suppose to escalate it upstairs and have someone call me. This never happened.
now you are asking me to start over at square one, to use the same two avenues of contact to resolve a situation that you would not resolve the last time. No one knew what was going on or how to resolve the issue then, why should I believe that a random customer care rep answering the phone or chat box is going to do any better this time.
You need to have someone who can actually resolve the issue Contact Me!
#1 UPDATE Employee ..inside information
TRACFONE WIRELESS INC DID NOT MAKE GOOD ON SALES PROMOTION MIAMI FL
AUTHOR: Tracfone - (United States)
SUBMITTED: Friday, May 27, 2022
Hi. This is Ramel from TracFone Wireless. We read your post. We are really sorry if you're having some problems receiving your free months of service. As your service porvider, we are determined to help you in resolving this issue.
We would like to further review your account so we can provide a thorough explanation and concrete resolution. Please chat with us at https://www.tracfone.com/support/contact-us. You may also contact our Customer Care Center at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611.
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