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Report: #1514863

Complaint Review: TracFone Wireless - Miami Florida

  • Submitted:
  • Updated:
  • Reported By: Eugene — Jacksonville Florida United States
  • Author Confirmed What's this?
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  • TracFone Wireless 9700 NW 112th Ave. Miami, Florida United States

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I got a phone from TracFone that was defective, so I requested an exchange. After speaking with Samuel, I was guaranteed that I would receive the same phone or, if they were out of stock, a similar one. An order ticket was created (1241346321) and I mailed back my phone. The phone was delivered on September 22 (1Z6980XX9034245213) and, according to Tracfone, I would receive my replacement phone in a matter of days. Long story short, I haven't received my replacement till this day.

I have spoken to several "managers" and my order ticket keeps being "escalated." As a consequence of this scam, I have not only been robbed of my phone, but also my reward points and one month of service which, by the looks of it, won't be reimbursed. In summary, TracFone stole my money and there's nobody I can speak to or submit a complaint. If given the opportunity, I would definitely sue this company.

This report was posted on Ripoff Report on 01/01/2022 08:53 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee ..inside information

TracFone Wireless TracFone stole my money Miami Florida

AUTHOR: Tracfone - (United States)

POSTED: Friday, January 07, 2022

Hi Eugene. This is Katrina from Straight Talk Wireless. We have noticed your post on this blog. We apologize for the delayed response and for the inconvenience you've experienced with our service. Feedback from our customers is important to us. We're sorry to know that you still haven't received your replacement phone. This is definitely not the experience we want you to have, and we will be glad to help you get this issue corrected.

Please chat with us using this link For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you!

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