Complaint Review: Tracfone Wireless - Miami Florida
Tracfone Wireless Cheated me out of a huge amount of minutes, data and texts in transfer Miami Florida
*Consumer Comment: One Question
*Author of original report: Same result, no idea why I was asked to try again
*UPDATE Employee: Tracfone Wireless Cheated me out of a huge amount of minutes, data and texts in transfer Miami Florida
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I have used Tracfone for a long time, and I run the accounts of 7 family members who also use them. My mom lost her phone and when we transferred her minutes to the new phone I was sure she had a lot of minutes, but they said she had 31 and that was it. We were switching from a smartphone to a flip phone so I dismissed it due to the downgrade.
Today I checked my own minutes/etc before transferring my phone number/account to a different phone. I had 2.1 gigs of data (I had just purchased a gig), 550 minutes and over a thousand texts. I transfer it and it says it's done, but I have zero minutes/zero anything. So, I call and after a half hour on the phone, he tells me he needs another dept to see how much I had to transfer. I think nothing of it, he comes back and informs me I have 31 minutes, Zero texts, zero data. I say, no way, I was on tracfone.com and I saw what I had before I used tracfone.com to transfer it. Unfortunately, I didn't take a screenshot. He told me it didn't matter because I had just "not refreshed it". Which is not even applicable. I do not have the Tracfone app, because it often doesn't work. I did it ON A LAPTOP. You have to log in and hit "get" for that phone and it times out and requires you to refresh it each time. It isn't possible that I saw old data. I don't use my phone much, and in that 10 minutes I did not use it all up in those few minutes before the transfer was completed. I asked to talk to that department, the man refused--repeated he had called them (which was odd because he had claimed originally he was transferring me), and that was that. He just kept repeating that I was obviously looking at an old amount and I kept repeating that wasn't possible. I gave up. I got my "31 minutes" (interesting it was the same as what they said for my mom's phone).
I logged in and purchased 1000 texts for $5 since I now had lost all the ones I owned. Nothing happened. Nothing transferred. After spending more time on the phone with Tracfone it credited me the texts I just purchased. I had hoped the rest that they ripped me off for would appear, but no luck. It is just incredibly wrong. I deserved to keep what I had paid for and I have been a good customer for many years. I think the 31 must be some default for them. Very much ok, and apparently nothing I can do about it.
This report was posted on Ripoff Report on 08/21/2018 05:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tracfone-wireless/miami-florida-33178/tracfone-wireless-cheated-me-out-of-a-huge-amount-of-minutes-data-and-texts-in-transfer-m-1457642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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