Complaint Review: TRACFONE - Miami Florida
TRACFONE TracFone Wireless, Inc. America Movil No refund process offered Miami Florida
*Author of original report: Working on a fix
*UPDATE Employee: TRACFONE TracFone Wireless, Inc. America Movil No refund process offered Miami Florida
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Purchased a TracFone sim card at Walmart. Then went online to purchase a phone plan which seems to be a requirement to use the sim card. No coverage or bars on the phone so I returned online to ask for a refund of the plan purchased just 15 minutes prior to finding out we didn't seem to have coverage. It took a long chain of phone options to get to a human and then I was transferred twice and on the last transfer I was told that all customer support lines were busy. 10 PM on a Sunday night. I waited 30 minutes and went through the same process to be told that they could not offer a refund for purchased phone minutes. I insisted on a refund and I was told to hold and they transferred me to the same dead customer support line that was supposable busy. I contacted Discover Card and was told I had to wait 10 days to file a claim because the charge needs to clear the account. Pee'd off is putting it mildly. We have another phone that is a tracfone that we will be purchasing a new phone and plan from a more reputable provider.
This report was posted on Ripoff Report on 03/25/2018 08:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tracfone/miami-florida-33178/tracfone-tracfone-wireless-inc-america-movil-no-refund-process-offered-miami-florida-1435940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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