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Report: #1435940

Complaint Review: TRACFONE - Miami Florida

  • Submitted:
  • Updated:
  • Reported By: Warren — Kalona Iowa United States
  • TRACFONE 9700 N.W. 112th Ave Miami, Florida United States

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Purchased a TracFone sim card at Walmart. Then went online to purchase a phone plan which seems to be a requirement to use the sim card. No coverage or bars on the phone so I returned online to ask for a refund of the plan purchased just 15 minutes prior to finding out we didn't seem to have coverage. It took a long chain of phone options to get to a human and then I was transferred twice and on the last transfer I was told that all customer support lines were busy. 10 PM on a Sunday night. I waited 30 minutes and went through the same process to be told that they could not offer a refund for purchased phone minutes. I insisted on a refund and I was told to hold and they transferred me to the same dead customer support line that was supposable busy. I contacted Discover Card and was told I had to wait 10 days to file a claim because the charge needs to clear the account. Pee'd off is putting it mildly. We have another phone that is a tracfone that we will be purchasing a new phone and plan from a more reputable provider.

This report was posted on Ripoff Report on 03/25/2018 08:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tracfone/miami-florida-33178/tracfone-tracfone-wireless-inc-america-movil-no-refund-process-offered-miami-florida-1435940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Working on a fix

AUTHOR: Warren - (United States)

POSTED: Wednesday, April 25, 2018

I don't give up so I called again and again and finally received a response that I think may have resolved my issue of obtaining a refund. Will check the next credit card statement and render judgment on this issue at that time.

Until you make it as easy to cancel a purchase as it is to make the purchase then we will be shopping elsewhere. Study Amazon if you want to understand how customer service works. 

Thanks for the follow up.

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#1 UPDATE Employee

TRACFONE TracFone Wireless, Inc. America Movil No refund process offered Miami Florida

AUTHOR: Tracfone - (United States)

POSTED: Wednesday, April 25, 2018

Hi Warren,

 

This is Mellannie from TracFone Wireless and I have read your post in this blog. I am very sorry for the inconvenience you have gone through with our service. I understand where you are coming from and how frustrating this has been on your end. I respect your decision but we are hoping you would reconsider and stay with us instead. I believe that the issue can be fixed. Please allow us to help you resolve your concerns. You may contact us through chat at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. I am looking forward to further assist you and fix the problem. Thank you.

 

Mellannie

TracFone Wireless

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