Complaint Review: tracfone - Miami Florida
- tracfone 9700 NW 112th Ave Miami, Florida USA
- Phone: 800-867-7183
- Web: www.tracfone.com
- Category: Miscellaneous Companies
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I have been a satisfied customer of Tracfone since 2011. Until lately, that is, when I discovered Tracfone is about to steal my money.
In June 2016 I was induced to buy a smart phone by the promise of “unlimited carryover” “unused talk, text and data that never expires.”
Well, that was out and out fraud as I have discovered that my account has a service end date of June 20, 2017, after which my phone will go dead unless I spend more money.
I currently have 1211 minutes, 1169 texts, and 1.15GB, enough to last me a couple of more years without buying any additional capacity. Yet, that will all be stolen from me.
I have spoken with customer service lackeys and the response is essentially “buy more or no phone.”
On May 26, 2017 I wrote to Kevin Gulbranson, Sr VP Product Management with the above complaint. Three weeks and no response. No surprise there.
Unfortunately, I am stuck with purchasing more time from Tracphone to avoid being robbed and as I have not found another cell phone service as cheap. But I will dump Tracphone as soon as I find something better.
Those of you who have choices I suggest boycotting Tracfone until Tracfone's fatcat executives wake up to the consumer dissatisfaction.
This report was posted on Ripoff Report on 06/18/2017 02:39 PM and is a permanent record located here: https://www.ripoffreport.com/report/tracfone/miami-florida-robbing-1379817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
Yes they keep shutting off my phone, stealing my minutes, and unauthorized bill my C.C.
AUTHOR: victor - (United States)
SUBMITTED: Friday, September 24, 2021
They keep shutting off my service to force me to upgrade to a new phone their tech told me. They robbed my 1100 carry over minutes, then they unauthorized bill my C.C. . Liars and Thives stole my minutes and shut off my in good standing phone costing me much bussiness and headache of 5 hours on the phone with them for just promices broken , Liars and thieves. i need to reverse my C.C. payment now and go to another company, im am out money and have no working phone. s****.>
#2 Author of original report
Waste of time.
AUTHOR: - ()
SUBMITTED: Wednesday, June 21, 2017
I went to the chat as instructed and got the same BS that I got before.
My complaint has not been resolved.
#1 UPDATE Employee
tracfone Tracfone is robbing me, too. Miami Florida
AUTHOR: TF01 - (USA)
SUBMITTED: Tuesday, June 20, 2017
Hi heavydude,
I am working with TracFone Wireless. I read your post on this blog. I am really sorry to hear about the trouble you have gone through. For further assistance, do not hesitate to click on this link bit.ly/2gQCmUz?caseId= to chat with a live agent. Thank you.
Edzel
TracFone Wireless
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