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Report: #1470894

Complaint Review: tracfone wireless - Medley FL

  • Submitted:
  • Updated:
  • Reported By: SHARON — MCDONALD, TN United States
  • tracfone wireless 9700 NW 112th Ave Medley, FL United States

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I recently tried to upgrade my phone. For some reason the phone would not activate. When I tried to reactive my old SIM it would not reactivate so I activated an old TracFone to get through until the new SIM arrived. The phone worked 1/3/19 but 1/4 it would not make a call.

Since I couldn't call in, I chatted with a TracFone agent, who had me call and reprogram the phone after he told me that he had "reset" my account. The phone then confirmed it was programed but kept giving an error that there were no funds on my account.

He told me I had to call in and speak to a supervisor but couldn't advise how to call in because my only phone was not working. 1/5 I borrowed my mother's phone and called in. After a hour and a supervisor escalation they couldn't find any records of my chat conversation from 1/4.

They kept telling me I had used up my balance so would have to reload. When I logged in on 1/4 before the chat I had over 300 minutes and somewhere between 700-1000 texts. There was also a data balance but since I didn't screenshot it I have no idea what it was.

I got a card to put some balance on my account since this is my only phone but received a text this after, 1/6/19, confirming the cancellation of my service, which I did not request.

This report was posted on Ripoff Report on 01/06/2019 11:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tracfone-wireless/medley-fl-33178/tracfone-wireless-deleted-my-balance-medley-fl-1470894. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 Author of original report

Wasted enough time

AUTHOR: SHARON - (United States)

POSTED: Tuesday, January 15, 2019

Hi, I tried calling your "customer service" and have decided that 3 hours arguing with your reps and supervisors is enough. All they can tell me is I used up my minutes and they don't have the ability to review previous chat, calls, or even look up my history.

If you can have someone from the United States home office contact me and restore my minutes then we'll be good. Otherwise, I'll let the Better Business Bureau, FTC, and other organizations continue filing complaints for me.

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#1 REBUTTAL Owner of company

tracfone wireless Deleted my Balance Medley FL

AUTHOR: Tracfone - (United States)

POSTED: Sunday, January 13, 2019

Hi SHARON 

I'm Larry from Straight Talk Wireless. I noticed your post on this blog and I'm sorry you are having some problems. We would like to discuss the details of the issue that you have experienced.

 Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you. 

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