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Report: #1433709

Complaint Review: Trade Like Chuck - Sandy City Utah

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  • Reported By: Greg — BAKERSFIELD California United States
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  • Trade Like Chuck 230 W Towne Ridge Parkway Ste. 475 Sandy City, Utah United States

Trade Like Chuck Trade for Life Team They did not honor the terms of the contract. I cancelled, in writing, within the seven day limit. They billed my account anyway. Sandy City Utah

*Author of original report: Resolution

*Author of original report: Follow up

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I signed the contract with them electronically. Two days later I faxed them a letter cancelling the contract. That was February first. Their cancellation paragraph states the customer has up to midnight of the seventh day to cancel.

Several days later I noticed they had charged my credit card the full amount. I faxed the letter to them again on day six. As I did not hear anything back from anyone I called them to find out the status. Their phone message said they were experiencing long delays so I left a message with my name and number.

Four days later I got a call back from them. The lady who called said I had the wrong number and transfered me to another lady. That lady said her name was Stacy and asked me the reason for my call. I explained what I had done regarding canceling the agreement. At that point the call was terminated. To date they have not attempted to contact me by either email or phone.

On February twelvth I sent them a letter, by registered mail, with return receipt requested. I received the receipt showing they received the letter on February 15th. In the letter I included copies of the letter sent February 1 and the fax transmittal verification. To date I have not received a written response or phone call from them. Neither have they refunded my tuition money. 

This report was posted on Ripoff Report on 03/11/2018 06:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/trade-like-chuck/sandy-city-utah-84070/trade-like-chuck-trade-for-life-team-they-did-not-honor-the-terms-of-the-contract-i-canc-1433709. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 Author of original report

Resolution

AUTHOR: Greg - (United States)

POSTED: Wednesday, March 14, 2018

The company has agreed to refund my fee in full. I should have the money back in my account in a day or so. Hope to put this behind us and be done with it.

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#1 Author of original report

Follow up

AUTHOR: Greg - (United States)

POSTED: Monday, March 12, 2018

This report generated two different call backs from the company. After several attempts to contact them, I actually spoke to a person. We played 20 questions while he tried to determine "what went wrong." After we talked for a while he said he would process the refund to my credit card. He did ask me to do a follow up message that they had satisfortily resolved my issue. I agreed to do that. An hour or so later I received a voice mail that he has sent me a contract to sign to process the refund. When I accessed my email I did have the message. Problem is that I cannot review the doc until I agree to their docusign contract. I am very worried that they are trying to pull another legal "HooDoo". I have left a voicemail for my contact and hope to resolve this issue. I'm curious as to why they can't just give me back my money.

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