Complaint Review: Traffic-Power
4850 W. Flamingo Road, Suite 39
Las Vegas, Nevada
- Phone: 866-424-8535
- Category: Internet Services
Traffic-Power ripoff. Their policy is to guaranteed results, not deliver, and give no refunds. Las Vegas Nevada
*UPDATE Employee: in response to the class action man
*Consumer Comment: Class Action Lawsuit against Traffic Power
*UPDATE Employee: You are right,.,.,. Simply threaten to sue them and they will make with the change
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In March of 2003 we were contacted by Rick Cordova from Traffic-Power. Traffic-Power is a company that specializes in certain search engines, one of which was of particular interest to us.
Since BatteryFuel started business, we have not had a lot of luck getting listed on Google, which is one of the most used search engines in the world. When I told Rick this, he claimed that they could get our pages up on Google. I told Rick that I was skeptical, that I had heard a lot of claims from a lot of companies, and very few of them actually could do what they claimed. I also told Rick that Google was the only search engine I was interested in, if he could get me listed on any other search engines I would consider that a bonus, but I was only really interested in Google. Rick guaranteed that, within 90 days from the start of our campaign, we would be listed on Google. He told me that he could not guarantee that we would be listed at number one, or even in the top ten, but we would be listed.
He then talked to the president of this company and gave the same guarantee. I told Rick several times about problems we had in the past with people who guaranteed things and didnt deliver, Rick assured me that I had nothing to worry about.
I agreed to start a campaign with Traffic-Power strictly because of the guarantees that Rick had given me. I bought 60 keywords for Traffic-Power to promote for $3000.00, plus I paid $1000.00 to reserve these words, meaning that no other company could use Traffic-Power to promote these words.
Traffic-Power made changes to BatteryFuels home page, and created several new pages that I had to upload to our server. Traffic-Power also created two new websites, www.computerbatteries.net and www.computeradapters.net, and created several pages to upload on these sites. Our campaign started, and I received several emails from Rick saying that we would be listed soon. He told me on the phone that we could be listed in as little as 10 days, but he had told us 90 days just to be safe.
July 23rd was the 90th day since the start of our campaign, and not one of our 60 words was listed on Google. I called Rick about this, and the first thing he said was that there were no guarantees on getting our words listed on Google.
I immediately called the owner of the company, Mr. Matt Marlin, who told me he could not help me. I called the president of the company, Mr. Pat May, he told me he could not help me, and that I should talk to Maryann in customer service. I called Maryann, and she told me that Traffic-Powers policy is that they do not guarantee any results. I explained that although that may be their policy, their salesman was guaranteeing results, and that we wanted to cancel our campaign and get our money back. Maryann told me that there were no refunds, and that I should not believe anything unless it was in writing.
As I was hearing this from her over the phone and not receiving it in writing, I hung up and called for her supervisor, who was not in the office for several days. When I was able to talk to Maryanns supervisor on 7/24/03, I was involved in a 3-way conference call between Maryann, Lisa, and myself. I explained the problems I had and repeated that I would like to cancel my campaign and receive my money back, as I no longer had any trust in anything their company told me. I was told that there would be no refund.
So, to sum this up, it seems that the Traffic-Power salesmen are allowed to tell prospective customers any lies they can to sign them up, and once the money is collected, they will again lie and claim that they never made any promises or guarantees.
The owner and president of the company are ineffectual; they claim they have no power to help us (if they dont then who does?). The customer service representative is under the impression that if something is not in writing it doesnt count (though she has not yet sent me anything in writing, even after repeated requests), and her supervisor refuses to help us in any way, creating a complete cover up so that they can keep our money.
My goal is to tell this story to as many companies as I can so that what happened to my company does not happen to others. Companies like Traffic-Power give good companies that keep their promises a bad name, and there are good companies out there. My partner and I will sign anything requested to back our claims of what was promised to us, we will take polygraph tests, whatever is requested.
Absecon, New Jersey
This report was posted on Ripoff Report on 07/28/2003 09:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/traffic-power/las-vegas-nevada-89103/traffic-power-ripoff-their-policy-is-to-guaranteed-results-not-deliver-and-give-no-refu-64783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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