Trail Boss Guns Bait and Switch Sierra Vista AZ

I made an online purchase of a pistol described as a HK USP compact 9mm Variant 1 from Trail Boss, Inc on January 22nd 2019 it included two ten round magazines. I received an email from the owner, Michael Benson, a few minutes after my purchase, asking if I would like to purchase two additional ten round magazines. He included a link for the magazines that led to his website. I declined. He replied that he would include them gratis. I wrote back and expressed my gratitude.

The image of the USP was a little blurry. When I went back and looked at it again later, I noticed it was of a USP 45 compact. As it turns out the photo was NOT of the actual pistol offered for sale. I called Trail Boss and spoke with Michael Benson. He said the image on the website was one he pulled from the internet at random. He assured me the HK USP that I purchased was in great shape.

I didn’t actually see the HK until February 11th, 2019 because Michael had initially shipped the HK to the wrong address. When I did inspect the pistol, I found that it was not a Variant 1 (safety/Decocker) but a DAO/LEM with no Safety/Decocker Lever. I refused delivery. I never took possession of the weapon.

I contacted Michael the same day by email. When I didn’t receive a reply email so I called Michael on the telephone the next day. He said that he wouldn’t credit me until he received the HK. I explained that I never took possession. He wouldn’t budge on his stance.

It is my opinion that Trail Boss and its Owner Michael Benson acted not only acted incompetently but fraudulently. Michael advertises his business as veteran owned and operated. As veteran myself, I would never treat anyone the way this company treated me.

You may see duplicates of this complaint with other agencies and associations. I have copies of emails and screen captures of the actual webpage advertising the USP for sale at Trail Boss. I can provide transcripts of telephone conversations.

Please learn from my experience and avoid Trail Boss like the plague.