Trane Air Conditioner Company Trane A Mouse will stop a Trane Air Conditioner Nationwide Nationwide

Trane states in it's advertising that "Nothing Stops A Trane". The informationand advertising is a flat out lie.

I bought a top of the line Trane Home Air Conditioner, model XV201 for $12,000, and registered the unit with Trane as instructed.

A few months after the purchase a mouse entered a terribly designed outer frameof the unit  that has a 5 inch opening at the bottom of the outside,  chewed up the wiring, and now I'm left with a very expensive non-warranted  fix. Meanwhile, I'm putting up with the consequences of improperproper HVAC in my home.

The Engineering is absolutely stupid. Any idiot knows an outside Air Conditioner Unit that sits on the ground is subject to animal intrusion, including but not limited to mice, rats, squirrels, and many other critters. A Racoon can enter the bottom of the unit because the opening is so large. I called Trane, spoke with a fellow named Brian in Customer Support, and got absolutely nowhere.

I asked him to call HE Smith Company, the Trane dealer that installed the $12,000 unit, and he replied "We do not call our Retailers". All I wanted was for Trane to re-engineer the huge opening in the bottom of the unit and not charge me for the damage done by a mouse.

BEWARE OF TRANE and Trane Air Conditioners!!!!

No customer support, they do not communicate with their dealers to help their customers, and send you off into a merry-go-round when you have a legitimate problem with their top of the line $12,000 product.

In addition, the advertising is misleading, and I guess I'm going to sue them for this mess.