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Report: #1373356

Complaint Review: Trane Heating and cooling - Nationwide

  • Submitted:
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  • Reported By: Owner — STEVENSVILLE Maryland USA
  • Author Confirmed What's this?
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  • Trane Heating and cooling Nationwide USA

Trane Heating and cooling Trane HVAC warranty ripoff Nationwide

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I was told that I bought the best when I bought 2 Trane 4 ton 14 seer heat pumps 9 and a half years ago. It comes with a 10 yesr warranty and you'll never need it they said! 

Well let me tell you about the ripoff. The coil on one of my outdoor units failed. It split and allowed all of the refrigerant to escape. Trane covered the replacement coil and I paid $135 to diagnose the problem and $1350 labor to replace the part. I found out that you have to purchase the extended warranty to cover the labor. The extended warranty was not mentioned 9.5 years ago and why would I have purchased it because I bought the best units with a warranty that I will never need. The ripoff started when it took Trane 3 weeks to get the part to my house. This delay caused the atmosphereic contamination due to the bad coil to further degrade the rest of my system. Moisture causes harm to refrigeration systems.

After replacing the coil and recharging the system the competent service provider found that the valve on the inside coil wasn't working. So Trane covered the TXV valve and I paid $850 labor to replace the part. Now my HVAC unit has been down a total of 5 weeks but at least it's fixed, or so I thought.

It was cold last night so I turned on the heat. No heat, I call the competent service provider and he found that the TXV vale on my outdoor unit wasn't working. Trane will cover the part again and I will have to pay the $850 labor again. The competent service provider tells me that my compressor does not sound good when it is starting and stopping. So If I replace the TXV valve on this outdoor unit the compressor could fail and cost me $850 labor on top of it all!

Well I had heard enough. I called Trane Consumer Affairs department and was told that they can't help me, they do not care that the manufacturing defect in the outdoor coil destroyed my system and just explained the limited warranty to me over and over again. 

So I warn everyone that reads this don't be stupid. Don't buy Trane because I was advised by Trane consumer affairs that my hvac system is almost 10 years old and I should consider replacing it. Is this the best hvac you can buy or is it just the most expensive one? All I asked Trane to do is send me a compressor with the second TXV valve so I can escape this endless cycle of failures due to the excessive amout of time that it took Trane to provide the replacement coil.

 

This report was posted on Ripoff Report on 05/15/2017 02:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/trane-heating-and-cooling/nationwide/trane-heating-and-cooling-trane-hvac-warranty-ripoff-nationwide-1373356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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