Complaint Review: Trans Atlantic Van Lines/ Sanchez Movers - Chicago Illinois
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- Author Confirmed
- Trans Atlantic Van Lines/ Sanchez Movers 6158 North Winthrop Ave. Chicago, Illinois U.S.A.
- Phone: 918-773-983-1136
- Web:
- Category: Moving Companies
Trans Atlantic Van Lines/ Sanchez Movers Trans Atlantic sub contracted our move to a non-English speaking company and now our stuff is lost! Chicago Illinois
*Author of original report: It was as bad as expected
*Consumer Comment: Who to Contact
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We hired Trans Atlantic Moving Company almost a month ago to assist us in our move from Oklahoma to Washington. On moving day, a truck showed up but it wasn't Trans Atlantic. When calling "Tom" the Trans Atlantic dispatch guy, my husband was told that they often "sub-contract" in the area we were moving to.
We would have fired them, but we were up against the clock in moving from the house we sold not to mention the upcoming storm which had already made moving almost impossible with the power outage being wide spread in Oklahoma at the time.
The men, (there were five of them although only one spoke legible English) came with a truck that was too small but swore that it could all fit. Once they realized they could NOT fit it into the truck, the dispatcher told us that he would take the contents of the first truck to storage, deliver another truck, meet up with the first truck, combine the two and deliver all to our new address.
As the storm got worse and children were cold, my husband made the decision to leave the house and the movers to finish on their own since there was very little left so he could get on the road. Not the best decision I know, but he had few options at that point.
It wasn't until two days later that the lady who bought our house called and told us that we still had stuff there.
It took FIVE days for the new truck to get to our old house and pick up the rest of our belongings, in which time some of the things were outdoor items and tools that would be PRIME ITEMS for someone to rip right off our driveway since it was unattended.
Besides that, they STILL left a couple things there and got the loaded truck stuck in the front yard and made HUGE holes in the yard trying to get it out (not to mention breaking one of our shovels in the process). This did not sit well with the new owner as you can imagine.
Ezekiel, the dispatcher SWORE that he would make this right. That he would fix the holes, that he would replace items that were left the SECOND time. And that our belongings would get to us without anything lost or damaged.
repeated phone calls have produced little results and this company has missed 5 promised delivery dates and caused our family a lot of stress and anxiety.
We don't know who to report them to, what can be done and WHERE our stuff it or even "IF" it is anymore.
If anyone can advise us we would appreciate it. Is this an immigration suit? civil? Federal? I am thankful my family is safe, but devastated that our move has cost us EVERYTHING we have.
Pi**ed in Washington,
Dkrug
Pi**ed
claremore, Oklahoma
U.S.A.
This report was posted on Ripoff Report on 01/01/2008 10:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/trans-atlantic-van-lines-sanchez-movers/chicago-illinois/trans-atlantic-van-lines-sanchez-movers-trans-atlantic-sub-contracted-our-move-to-a-non-e-296074. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
It was as bad as expected
AUTHOR: Pissed - (U.S.A.)
SUBMITTED: Saturday, January 12, 2008
We fhave the pictures of the damage done to the yard by the moving truck (i wish I could post them here). Damages were estimated at more than $600 to fix by a local company.
Finally after 23 days and many calls to all three comanies involved in our move (Trans Atllantic Van Lines who has now changed their name to Trans National Van Lines, Sanchez Movers who now say they are closing their business, and Pony Xpress Van Lines who have complaints from other consumers on this website) showed up.
They had roped two large cabinets on the back of the truck which were covered with highways mud. They demanded almost $6700 to unload the truck. We argued with them for over an hour and finally paid $3600 so they would open the truck doors.
not only was damage done to furniture, but most of the boxes were opened, crushed or both. The $500 extra we paid for wrapping, taping and padding was for not because much o our things were not cared for this way. The file cabinet was unwrapped and we now fear the worst which is that personal information such as social security numbers and birth certificates were copied by them. So this nightmare is about to get much worse for us. Most of the people we dealt with did not speak much English therefore I can only speculate on their legal status.
company claims no damage even though I stated damage to and missing funiture on a piece of paper that he signed with me. I did NOT sign the final contract.
I plan for this to take quite a bit o time, maybe even years to final resolve this, but I am open for suggestions from anone who has had similar things happen and recovered any money.
#1 Consumer Comment
Who to Contact
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Wednesday, January 02, 2008
One of things you can try is a website called moverescue.com and get in contact with them - they have been known to help you get items back with a mover who takes too long to deliver. It is a tough situation because they technically have under the law about 30 days after the last day of the delivery window to deliver your items.
You know you should not have contracted with a mover who wasn't in OK, so I won't go into it here.
The Trans-Atlantic guy who told they sometimes sub-contract moves out (??) should have replaced the word "sometimes" with the phrase "most of the time". That might have been a more accurate representation of normal practice. Just thought to let you know the lies were going on for far longer than you even knew.
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