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Report: #1314581

Complaint Review: Transplant Transmission - Downingtown Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Simon — Chester Springs Pennsylvania USA
  • Transplant Transmission 1040 Boot Road Downingtown, Pennsylvania USA

Transplant Transmission Do not use this place! They use bait and switch tactics with their estimates. Dave, the owner of this establishment, gave me a verbal and written estimate of not more than $2400 for the transmission work I needed. The actual charge was $339.16 more! They tacked an mysterious "Shop Fee" of $130.06, fluid charges of $95.60 at $11.95 per quart (the most expensive synthetic transmission fluid at Pep Boys costs $5.99!), and sales tax. They pointed out that their written estimate contained a disclosure that these fees were not included. It was true that their written estimate had this "fine print" that I did not notice. Since I talked with Dave, who assured me that my maximum cost would be $2400, I did not notice the fine print. The bottom line, do not trust them, and do not go there, and read and question every word of every estimate that you get from any shop. Downingtown Pennsylvania

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They used bait and switch tactics with their estimates.  Dave Dittbrenner, the owner of this establishment, gave me a verbal and written estimate of not more than $2400 for the transmission work I needed.  The actual charge was $339.16 more!  They tacked an mysterious "Shop Fee" of $130.06, fluid charges of $95.60 at $11.95 per quart (the most expensive synthetic transmission fluid at Pep Boys costs $5.99!), and sales tax.  

They pointed out that their written estimate contained a disclosure that these fees were not included.  It was true that their written estimate had this "fine print" that I did not notice.  Since I talked with Dave, who assured me that my maximum cost would be $2400, I did not notice the fine print.  

When I called to complain about the charges, Dave called me back and instead of discussing the charges he told me that if I dispute the charges with my credit card, his lawyer assured him this was illegal.  He did not even try to discuss this with me, because he knew that he intentionally mislead me.  I would not recommend this place to anyone -- they cannot be trusted!

This report was posted on Ripoff Report on 07/01/2016 08:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/transplant-transmission/downingtown-pennsylvania-19335/transplant-transmission-do-not-use-this-place-they-use-bait-and-switch-tactics-with-thei-1314581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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