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Report: #205918

Complaint Review: Travel Agents Go Direct, FloridaWay, Prism - Largo Florida

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  • Reported By: Campbell California
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  • Travel Agents Go Direct, FloridaWay, Prism 2655 Ulmerton Rd., Unit 407 Largo, Florida U.S.A.

Floridaway Dream Escape $149 rip-off unauthorized account payment applied 14 July 2006 Largo Florida


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Fraud actually started on 23 June 2006 when "Travel Agents Go Direct" contacted me via my cell phone while on vacation. They wanted to sell me some travel packages. They wanted to applied pre-authorized payment to my account. I said no. They said they would mail me details on their travel package plans. They mentioned something about some Floridaway travel package for $149 to be used in Florida. I told them I wasn't interested in taking any vacation in Florida.

I didn't return from being out-of-town until July 15th. Received mail from both Travel Agents Direct and Floridaway while away from home. Travel Agents Go Direct had some cancellation date of July 21. Floridaway had cancellation date of 14 July. Was unable to make contact with both until 17 July. Was able to cancel Travel Agents Go Direct both not Floridaway before expiration dates. Floridaway had applied $149 to my account on 14 July, one day before I returned home to cancel.

During my contact with Floridaway on 17 July (after unauthorized $149 payment to my acount on 14 July)I cancelled under confirmation number L07FDE1M7. The Floridaway Customer Representative said he would send me $200 in gas vouchers to compensate for the $149 payment to Floridaway (that couldn't be reimbursed). It's now been a month and haven't received any gas vouchers for $200.

On 28 July, another Florida Travel Agency "Prism" attempted to access my account with another unauthorized pre-payment for $49. The only way Prism could have done this was via Floridaway or Travel Agents Go Direct gave Prism my account information. This is all illegal and unauthorized.

I've recently closed out my old account to prevent more fraud of unauthorized pre-payments from any Florida Travel Agency. I plan to pursue how to get my $149 back and take appropriate action. I have required evidence (documentations) on both Floridaway and Prism attempts to access my account with unauthorized pre-payments.

Campbell, California

This report was posted on Ripoff Report on 08/13/2006 01:06 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds


AUTHOR: Joe - (U.S.A.)

POSTED: Sunday, August 13, 2006

To begin with Suntasia Marketing is located on 8751 Ulmerton Road, Largo, FL 33771 and their corporate website is This is the company who promotes Travel Agents Direct, FloridaWay and Prism Communications as well as other company names that are now defunct.

Bryon Wolf is President and CEO, Michael Berndgen is the Chief Financial Officer and Roy Eliasson is the Vice President of Management Information Systems.

There are about 8 rooms total that hold about 24 agents in each. Six of those rooms are outbound (an automatic dialer that calls you), the other 2 rooms are for inbound calls (people who call in and are curious about who called them or maybe have a complaint). There is also one big room for customer service only, where they are suppose to handle the cancellations or any other concerns from customers like being billed without having the product in hand. Any phone numbers the agent gives you for their products they're selling (Travel Agents Direct, Floridaway, Prism Communications, Distinct Advantage, Freedom Gold etc), ALL lead to the same place, SUNTASIA MARKETING in Largo.

Your name, address and phone number are obtained through a third party company that they purchase it from. The third party company gets their information by the products you buy, or any other transactions you do that contains your personal information. They DO NOT and are NOT allowed to have or sell your SS#, DOB etc. Once the information is bought by companies like Suntasia, it is put into their dialer system to call you. The dialer clearly labels the list of names that are brand new leads and also how many times that specific list has been called. Unfortunately, this information is only seen by the manager of the room. He or she has access to it from the bridge (the big, high desk overseeing the agents when you enter the room).

Vericheck is a software system connecting them to all the banks nationwide that confirm whether you have an open checking account or not. Grocery stores, retail stores all use them to scan your checks to make sure your account is legit.

The only information the agent has on their computer at the time when they call is your name, address and telephone number. That's it. After they give you their mumbo jumbo script about how you qualified and the free gifts (gas, airline vouchers etc) you'll be receiving, they tell you it's a reward for maintaining an active checking and ONLY active checking account holders qualify. They ask you for your bank name and the city you opened it in. The reason is b/c they can obtain your routing number through what else? That's right Vericheck! It is only then that many are fooled to believe that the agent has your account number as well. The excuse the agent uses is, we need you to verify the number to make sure it's you, but when you call their bluff they either hang up or put a manager on the phone to push for the sale and get the account. Their tactics are slick even downright insulting.

They usually say that you made a purchase through one of their 400, 1000, 1700 affiliates (pick a number yourself) and that is how your name was entered into their system for this special promotion. ALL A BIG LIE! Like I said before, they bought the names and numbers from another company for anywhere from .20 cents to up to .60 cents per name. Oh and by the way this same information can be sold to another company by the people who bought them in the first place.

If you make them mad the agent can recycle your name back into the system. B9 is the code for DNC (Do Not Call List) on their system but unfortunately many times it is not used b/c they want to get back at you. The only way to get these people off your phone is by sending them a CEASE and DESIST letter to their corporate address. Donald Booth is their lawyer and the letter should be addressed to him. When they call again ask them for their FULL name and let them know they need to code your phone call as a B9, Do Not Call, after you hang up with them.

This company was raided by the feds a couple of years ago. They were there to look at what the agents were saying over the phone with their scripts. This is why management watches the agents to make sure they are not using any other scripts but their own. Sadly many managers turn a blind eye when their top sellers re-word the script to their own liking just to make a sale. I have one of those scripts that are used.

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