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Report: #1207721

Complaint Review: Travel Center - Clarksburg Maryland

  • Submitted:
  • Updated:
  • Reported By: Manager — Boyds Alabama
  • Author Not Confirmed What's this?
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  • Travel Center www.vacationreservationcenter.com Clarksburg , Maryland USA

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Travel Center

To Whom It May Concern:

First please excuse this lenghtly email, I felt compelled to answer the folks that have posted what they feel are ligitimate complaints on this forum.

Travel Center travels thousands of people a year, please take the time to see that there are only a few complaints in comparison to the volume that we do.

I want to address these complaints to clear up our good name.

The Travel Center does not sell or advertize anything to the public as stated on all documentation that the consumer receives.

There are hundredes of companies worldwide that market travel to consumers, travel is either givin or sold to cunsumers through promotional giveaways or purchases of products.

The travel Center has nothing to do with how a consumer receives the travel we are only the company that schedules the travel. We are given the consumers information by the company that you received your travel from. 

The only fee we collect is the activation fee for providing the reservation service to the consumer, we do not sell anything or collect any fees for the travel or the sale of the travel.

Before we proform any services for the consumer they receive documentation and access to our site that both clearly substanciate that.

We did not sell them anything.

All the terms of use are clearly documented before any work is performed, and the consumer has to acknowledge that they read those terms of use.

We are not the company that either gave or sold the consumer the travel, we are only the booking company.

If you read these posts made by the consumer they clearly are having a problem with the company that sold them the product but yet they post false accusations about our company.

We were not there when the consumer received the product so we do not know what was said to them, we only know what we are responsible for and that is what is on all our documents and site.

I invite anyone to visit our site and view all the terms and conditions so that everyone can clearly see that the accusations posted against our company are false and should never have been posted.

Thank you for your time.

 

 

This report was posted on Ripoff Report on 02/09/2015 08:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/travel-center/clarksburg-maryland-20871/travel-center-there-is-no-rip-off-hear-clarksburg-maryland-1207721. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
4Consumer
1Employee/Owner

#6 Consumer Comment

Dear Travel Select owner or whomever you are scams

AUTHOR: Alise - (USA)

POSTED: Wednesday, April 08, 2015

If you guys were not scamming poor individuals, why hasnt the company reimbursed, or provided the packages they you lie about. Any reputable company would do everything in their power to ensure customer satisfaction, which you guys dont do. This is very sad that, these scam artist has not been brought to justice, but i can assure you i have contacted the FBI to further investigate. I even have proof of the wireless phone you guys are using, and now you need an ext to get through. Please do not take this as i threat, I can ensure you,I will do everything in my power to stop you and your company from continuing to scam hard working individuals with your bogus travel packages.

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#5 Consumer Comment

Mr Owner

AUTHOR: Debra - (USA)

POSTED: Tuesday, March 10, 2015

If what you say is so why is it that the only people we (your customers) talk to is your company? You are so quick to recieve the money but the minute you receive it you are the nastiest people I know. By the 2nd call I started to get a very bad feeling your people were telling me I was not listening. It took you all until 3/9 to send me my activation fee paperwork when my check cleared on 2/9 so as far as I am concerned your company broke the contract. When I asked for my $850.00 dollar refund I was told you have no record of me, that is so funny I am reading the same story over and over again! One other thing customer service 1-800-861-7313 and 1-800-698-4130 your employees told me to contact refunds@firstselecttravel.com.. Sounds like if I were ever to get a refund it would come from your company..Please do respond I look forward to it @ rdrdclark@aol.com

 

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#4 Consumer Comment

The Travel Center is a "Fulfillment" Company

AUTHOR: Shelby - ()

POSTED: Sunday, March 01, 2015

The Bait & Switch SCAM continues: Yes, First Select Travel has chosen The Travel Center as the "fulfillment" Company. BUT, not for what the costumer was verbally promised ( talk is cheap) So, The Travel Center claims they don't know what the costumer has ordered but they fill the order for a different price and and not the verbally agreed vacation ussually.  Sometimes, the scam will have some variations. 

   See Fake Travel Agency at (((REDACTED)))

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#3 REBUTTAL Owner of company

Travel Center Not A Scam

AUTHOR: Owner Value Center - (USA)

POSTED: Friday, February 27, 2015

I have read many of the reports here on the Rippoff Report concerning the Travel Center and wanted to post and say that my company and clients have only had positive experiences using the Travel Center. The Travel Center processes my clients travel, they have nothing to do with my company, Value Center, or how I distribute my certificates to my clients. It seems by all the reports I have read everyone thinks they are the same company. Here at the Value Center we make sure that EACH client understands what they are receiving, who's involved, and what the terms and conditions are for the certificate they receive. We have distributed hundreds of certificates and have had no complaints about the process or how they were treated by the Travel Center. I believe the complaints of scam and rip off are because people hear what they want to hear and don't bother to read the rules that apply. I would have no hesitation in using or recommending the Travel Center to other vacation program providers.

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#2 Author of original report

Proof That We Are Not First Select Travel

AUTHOR: Manager - ()

POSTED: Thursday, February 26, 2015

Here's the proof that we are not First Select Travel and the documents all of our clients are required to sign.

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#1 Consumer Comment

The Same Address

AUTHOR: First Select Travel Agency - ()

POSTED: Thursday, February 19, 2015

Please note consumers the address for First Select, The Travel Center and Fun TIme Vacation are the same address.  First Select uses a virtual office but the Better Business Bureau iluminates the same Clarksburg, MD.  These experience scam salesperson appear to know they pass the costumer through the loops with promised all inclusive vacations.  The end result is at a hotel less than the standards agreed upon, not an all inclusive, and huge fees that are not revealed.   All are taking advantage of the American Legal System.  In my situation, the all inclusive at the Marriot Hotel was not at the Marriott but at Reef Resort not an all inclusive.  Bottom Line  make your own travel arrangements directly to the venders.  The selling of "Whole sale" Vacation is a huge scam with false pricing and end service.  The Travel Center would never give a busines manager name;  placed blame on the other business  such as "they should have never quoted you a price"  This is their continued scam.

 

 

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