Travel Impressions FRADULENT VACATION SOLD BY HUGE CORPORATION Farmingdale New York

 This is the copy of an email I sent to travel impressions after the worst vacation of my life.  Not only have they not apologized but they haven't compensated my family at all!!!! #1 I have 2 kids in our rooms and were promised 2 beds in our reservation.  We only had 1 bed and were told the bench which was to be used as a bed and counted as one. (the couch was a concrete piece with a cushion on top, it was a bench, which DOES NOT unfold)  The hotel was obviously booked and this was completely unacceptable.  My kids had to sleep with me.  The brought in 1 cot, which was broken and was impossible to sleep on.  Why would I pay for 4 people accommodations and be expected to sleep on a cement/sheetrock based couch with a few cushions.  We were supposed to have 2 real beds.  They moved us 1 time and promised to get us 2 beds, we packed up and it was exactly the same.  ONE KING SIZE BED.  We were later told they were totally sold out and couldn't accommodate us.     #2 My ceiling was dripping from the upstairs bathroom shower. THAT WAS DISGUISTING  #3 Electricity was short in my room, we called 3x and they spent nearly 3 hours trying to fix it and we couldn't leave the room and still couldn't fix it.  If we put on all the lights then it would short and we would lose all our lights and have no air conditioning. (I have a picture of the people working)  There were a total of  3 lights that did not work, they told us no way to make it work.  IT WAS DARKNESS in my room.  They would not move us.  #4 We had no comforter on the bed and covered ourselves with towels.   #5 we asked time and time again for towels enough for the people in the room  #6 there was no room service when it was all inclusive, there were no food at the pool, you could not bring food out of a restaurant, so where was the all inclusiveness?  We couldn't bring food out for a snack for our children.  We tried to sneak it out as my children were asleep and they would miss the lunch buffet and they wouldn't allow it.  So then how and when would we feed the kids?  This was supposed to be an all inclusive stay and non of these restrictions were told to us or advertised.  We specifically asked all these questions, looked them up online and this is false advertising and fraud.    This was supposed to be an all inclusive place, with breakfast ended at 10:30(they took all food away from buffet and asked us to leave) and they were closed for a  few hours and reopened at 2 for lunch.  Closed again and then opened at 6:30 for dinner.  My children slept in those intervals and since I wasn't allowed to bring food out from the buffet , I could not feed them.  We literally begged for food, to take out so they can eat when they woke up, and only was allowed to do it when I and another person in my party started crying and breaking down.   Where is the all inclusiveness?  They said only people in another hotel can get room service, not us.  That was not advertised anywhere.  I even offered to pay for it so I can feed the kids, and they said sure we will upgrade you if you pay $150 per person per night.  I ALREADY PAID FOR THE VACATION!!!  #7 we had to beg for reservations to restaurants, to the point they called out security on Limor Feldman(another person in the group we came with), when we got to the restaurants we were not allowed to order everything we wanted as we were too big of a group.  They told us they were sold out and no room in restaurants and we should have booked it before we came.  No one told us we have to book restaurants before we came there.  They made our meal times at first sooo late nearly 10 pm and our kids could not eat because they all fell asleep.  We spent nearly 2 days begging for accommodations for us and our children. Spent over 6 hours sitting at the desk and not moving til they allowed us a time in a restaurant to feed the children as they weren't allowing us to bring out food from the buffet or get room service. I WASTED MY ENTIRE VACATION.  #8  There was roaches in our rooms, Limor called for someone to go spray, no one came, on day 1 and 2.  #9 they closed off the water park for the kids on our last day or 2nd to last.  Not reopened.   #10 there was no kids club building, it was totally demised and under construction none of these items told to us before hand and that is why we went.  Because they advertised a huge indoor kids club with playgrounds etc.  Totally closed and under construction and they said our kids can go to the teen club(they are all under 7) but they can't touch any of their games(x box etc)-no playgrounds and we can't leave little kids with teens in a room!  They open the kids teen club at 2-11, my kids nap 12:30-3:30 then I would have to find a place to feed them so even if I wanted to send them how could i? The room was no more than 10x10.  The air conditioner was broken in the room.  When we tried to leave the kids, my husband stayed because we felt uncomfortable to have teens in the same room as our 5 and 7 year old.  Completely unacceptable, as a person who owns a preschool, that is really dangerous situation.   We left them one afternoon because they were supposed to take them to the mini golf and told us they would.  They told the kids that it was closed and didn't take them there.  We literally went to ask the mini golf operator if they were closed at that time and they were not.  They just didn't feel like taking them there and were told the attraction cost extra money and that is why they were not taken.   This was supposed to be an all inclusive resort.  There was bumper cars at the resort and we were told it's also not included and had to pay $5 for every 6 minutes they were on it.  I didn't know what to do but just paid it because I needed my kids to at least have some sort of fun on this trip.   #11  they said the hotel was completely overbooked and they would not even switch us into other units, that we were willing to pay for in order to have better accommodations on actual beds with our children.  We were told we were squeezed in.  WE ORDERED THIS MONTHS AGO, no one did our families a favor for free.  #12  We got food poisoning on the trip.  We were medicated with charcoal and antibiotics.  One person was actually still throwing up on her way home and at home that was part of our trip.  We had a nurse as part of our group and had to treat us.  #13 they have a mosquito problem there.  We each have over 30 bites on our bodies which we can prove with pictures if need be.  Our children were completely bitten up.  One of the children had to go to the dr today because their face had over 10 bites and was swollen.  My eye is completely swollen and unopenable.  This is after spraying ourselves with bugoff and the bracelets.  They actually fumigated the hotel near our rooms and we walked thru a burst of chemicals which is extremely dangerous for little children.   #14 when we called for milk to be brought to our room, they said no way.  It was for the babies!! Where was the all inclusiveness.  We had asked for apple juice as well and got the same response.  #15 the only bar in our area of the resort was at the pool where you can only get soft drinks, juices and alcoholic beverages all in one station and it was only opened at 11:30 am and closed at 5 pm.  If we needed any other drinks we needed to take a trolly to the lobby which was only open at 10 am and closed at 11 pm.  So if we wanted to drink after 11 pm, we had no where to get it from.  If i needed milk for my kids in the am or to go to bed I did not have it.  I spoke to the manager asking for it and they said no we do not get it.  How is that possible in an all inclusive resort? Why did I have to pay $20 out of my pocket to a waiter to bring it so I can sneak it into my room?   #16 I was promised to be moved the entire vacation, kept annoying our agent.  They kept lying and no one moved us.  Names of people spoken to on an daily basis: Julio or Javier Night hotel manager, alexis assist manager, Julisa hotel manager of our resort, Freddy assist hotel manager, daria concierge.  My agent called travel impressions and no one resolved anything or assisted us! #17 I had asked not to put us on a floor with stairs, even in advance MONTHS in advance, when I called and emailed the hotel. I have proof.  They said to tell them when I get there.  I have 2 kids and a double stroller which is impossible to get up stairs when they do NOT have an elevator.  They originally gave me a room with 1 bed on the 3rd floor.  Then moved me to a "1st" floor with 1 bed, but it still had stairs to get to the room and was impossible to get into with a double stroller.   I was specifically told i'm moving to double beds and somewhere on the first floor so that I can get my stroller up.  Instead only 1 bed and stairs.   I paid for 4 people, I should be entitled to those accommodations, and not pay hundreds of dollars on a phone bill for help and NO ONE helping us.   I spent a week in horror and I contacted people to help and on one did.  Your system was noted that my agent called and you guys emailed the hotel, but NOTHING WAS DONE.   I want a full refund since I can not be charged for accommodations that were not for a family of 4. Let me know what else I can provide you with as I have pictures, statements signed by other travelers who saw we had no electricity and our accommodations. My travel agent tried to contact you on many occasions for help and NO ONE offered to move us or do anything for us.  They wanted 600 per day for a room with electricity and beds for 4.  I had already spend over 4000 on this trip, why would I have to spend another 4000 for the amenities travel impressions sold me?