Complaint Review: Traveland RV Supercentre - West Kelowna British Columbia
Traveland RV Supercentre Traveland RV Delivered a brand new RV with literally no PDI or inspection as to quality, safety, or function West Kelowna British Columbia
*Consumer Comment: Don Here's why RV dealers do not like to do predelivery inspection's PDI's
In July of 2016 we entered into a purchase agreement with Traveland RV Supercentre in West Kelowna, BC, Canada. We agreed to buy a brand new 2016 Jayco Seneca 37TS, which with the additional warranties, guarantees, road-side assistance, Diamond Cote etc etc was priced out at $280,000.00 with taxes in Canadian Dollars. A fortune to any, and to us too, a lifetimes hard work with the dream of travel in a brand new motorhome.
The promise of a new unit, ready to go, with warranty, guarantees, and assured quality of preparation by a dealer was all just car salesman talk. The unit was improperly inspected and the PDI by the dealer was literally non-existent.
Here's the facts, downplayed to be totally fair. We bought the new motorhome last summer. Traveland RV made promises to us as we were traveling from West Kelowna to Airdrie Alberta and to their new dealership to buy it. The salesman at this end in West Kelowna was Rawlin Brooks, who told us emphatically not to worry about anything that we might find that was amiss, just bring it back and we can fix anything here in West Kelowna. (mistake number 1).
We traded in a Super C Chateau 34G with a Kodiak top kick 5500 chassis that had only 20,000 miles on it and was pristine. (mistake number 2)
We took off to Alberta from BC and drove all day, the next morning we first laid eyes on the new coach, it was indoors and all washed up. It looked great but we didn't know then that the dealership was new, the staff was inexperienced, and that the promise of repairs in West Kelowna was all bull****.
We paid in full, every dime from our pockets, money earned over a lifetime. We believed that we'd have that unit forever, we even bought new Freightliner floor mats before we left our home. We also brought other personal items to adorn the new baby.
We bought the extended Coach-net warranties, the extended wheel and tire coverage, the interior protection plan, the exterior protection plan, road-side assistance, and on and on. (Mistake number 3) We thought that we had it figured out, but it was them that had it figured out, all those warranties didn't mean that the dealer had looked to unit over properly or that the staff had the experience to do it. We were about to discover how bad things can go when you buy new from a dealer who just takes your money and doesn't care about whether you got anything for the money.
So the owner himself, Dale Howes and his son were on site at the Traveland RV Supercentre in Airdrie Alberta when we arrived to get the unit and in fact we had our photo taken with Dale Howes as we were leaving, a photo that we wouldn't put in our scrap book now.
We discovered lots of small issues while we were still at Traveland RV Supercentre in Airdrie, but you know how that goes, the salespeople give you that line "don't worry about a thing, we'll take good care of you, enjoy the drive home" and "we can fix every single thing that you find wrong at the Traveland RV Supercentre in West Kelowna". What we didn't catch on to at the time was the magnitude of problems that were pre-existing that the dealer had not bothered to discover, to sort out, to declare to us, or to deal with. We were about to find out.
Not long after we set out from Traveland RV Supercentre in Airdrie Alberta, we had to make a short stop. When I applied the brakes, the passenger seat slid violently to the end of the rails and slammed. The seat on the passenger side would not lock up and it just slid back and forth. We later discovered that the bolts under the dinette seat which my wife also sat it, didn't;t have more than 1/2 the bolts screwed all the way in, most were almost totally unscrewed!
We made it home the next day and we were just parking the Jayco in the driveway when the front drivers side jack spewed hydraulic oil all over our concrete driveway. We were pretty embarrassed in front of our neighbors to have the unit fail like that at first showing to anyone that we knew, but that was only the beginning.
We got the unit to the dealership and they said that they fixed the jacks, but thereafter the same jack only came down half-way, half the time. That was the good part though as over the next couple of weeks we discovered a documented 79 items that were poorly cleaned, set up, aligned, sealed, installed, or PDI'd. We presented these issues to Traveland RV Supercenter in West Kelowna, who said that they could fix all of them onsite. The actual repairs are still ongoing despite a claim at one point that all of the repairs could be done in just four days. That claim came from Dale Howes himself later on.
We took the unit to Gallagher Lake in Oliver BC where we camp annually with friends and family, eager to show them our new unit, but by then quite nervous about the issues that just kept coming up. Friends who were well intentioned just kept finding a never ending list of things that were shoddy and not set up correctly. The poor workmanship from Jayco was appalling, but it was the physical failings of the new Jayco Seneca that would be our undoing and the reason for this report.
While we were plugged into power the unit was workable, even though we weren't provided with a walk-around, the remote for the Video system, and the hot water (instant on) doesn't work as claimed. The ribbing we took from friends when the doorway was loose, yes the doorway was loose, the screws in the doorsill didn't attach to anything at all!
We left the campground humiliated and embarrassed for ourselves and the Jayco Seneca motorhome. We felt like we had made a big mistake, but it was still going to get worse.
After we got home, we pointed out all the new problems that we'd discovered to the salesman and service department at Traveland RV Supercenter in West Kelowna. They were sympathetic but offered nothing more than to be put on the wait list for repairs. We took the unit away with trepidation but didn't realize that it didn't run when not on shore-power. Neither did Traveland RV Supercenter obviously, as they hadn't checked out a darn thing before they tossed us the keys.
We took the unit for a single weekend in Oroville, Washington and quickly discovered that the batteries were not charged, that the engine in the motorhome would not charge them, that the fridge wouldn't run on low batteries and that only the generator was charging the batteries, not shore-power and not the engine. We were in a park that allows limited generator use, we were screwed. The hot water surged between scalding and freezing due to the instant on water system. We determined that it's likely due to the pump which when it surges, the instant on water doesn't work. Combine a surging pump with variable water temperature and add a naked RV owner who is really pissed about both and you'll get the idea....we were by then really pissed off.
Here's the best part, the slides were damaging the floor. This was our tenth night out in the unit we figure, maybe the ninth night. We have driven this unit now only 200 miles in total, but there's 3,700 plus miles on it now. (wait for why that is)
We returned the unit to the dealer when we got back and asked for reimbursement, a new coach as a replacement, to trade up at our additional expense or anything reasonable. They refused to do any of the above with the exception that they said they'd take our "used RV" in trade on a similar unit if we paid them another $89,000.00 or so. Needless to say we are screwed by them now.
The dealer kept the unit as it was not useable. They started repairs last August 2016 and said it was ready to go in December of 2016. They drove the unit to their other dealership in Langley, BC to do some paintwork which they screwed up and now those repairs and others will have to be done again. They are driving the unit and getting paid to fix it while we take it in the butt. They're putting 700 km per trip on the unit.
So we got it back when the snow flew, we don't know yet what works for sure and what doesn't, we're out thousands and thousands. How much has the dealer or Jayco offered in compensation. NOT ONE DIME. They sold our trade of course!!
We're suing them this spring of 2017. We'll post the results. Don't do business with these people, they don't know what they're doing when it comes to a PDI, they don't care if your inconvenienced, and they certainly aren't going to treat you right when the crap hits the fan.
Don McPhailPeachland, BC
This report was posted on Ripoff Report on 04/28/2017 05:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/traveland-rv-supercentre/west-kelowna-british-columbia-v1z-1a7/traveland-rv-supercentre-traveland-rv-delivered-a-brand-new-rv-with-literally-no-pdi-or-i-1370278. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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