traxxas They do not stand up to there warranty CLAIMS mckinney Texas

TRAXXAS DOES NOT WARRANTY! READ THE BELOW REVIEW YOU WILL BE AMAZED AT WHAT THEY DO TO CUSTOMERS! I'M NOT THE ONLY ONE EITHER! BUYER BEWARE!

Not following through with there advertised claims of " Warranty Services". Traxxas states on there website, hobby stores and to any potential buyer that... Lifetime Battery Exchange Program Traxxas stands by Power Cell LiPo batteries with the best warranty and exchange program available. For the first year of ownership, Traxxas will replace any battery found to be defective at no cost. After one year, any Power Cell LiPo battery in any condition can be exchanged for a new equivalent battery for just 50% of the new pack's retail price, no questions asked. I recently purchased " December 8th 2014" two TRA2872x Traxxas 3s 5000mah 25c lipo batteries to go along with my traxxas erevo.

Immediately upon arrival from shipping the batteries were tested on my charger and found to be "Unbalanced Cell's". I called traxxas immediately and spoke to a representative who stated " that is normal and to use them and it should balance out". I did just that and they still stayed unbalanced after every BALANCE CHARGE but only by 0.08 of each cell. On 4-11-15 I balance charged the batteries and took them out in my stock brushless erevo and after 5 minutes of driving noticed my truck was weird. I pulled my truck in to notice the batteries were both puffed inside of the erevo tray's. I immediately pulled them out and they were hot.

I ran home and tested them on a cell checker and they were all well within standard opperating range they were in the 3.90 area of each cell. I was so concerned with the heat of the lipo and my apartment complex that I ran luke warm water into a 5 gallon bucket and dummped a whole bottle of morton salt into that bucket and stirred and dropped the lipos in there and monitored closely as to not have a fire in my place. The following day half way through the day the lipos were sucked back in " not puffy" and water and had greenish sludge/tint. I removed the lipos and checked voltage with a very slight reading of less than 1.00 a cell and immediately threw them away.

I called Traxxas on 4-13-15 " the next day they were opened" to let them know that " Hey I just bought these batteries and something happend because they puffed up and were really hot". To my dismay the Traxxas employee told me that I would have to pay 50% of retail to get new ones. I told him that the warranty service states that " Within a year any battery found to be defective will be replaced at no cost" He laughed and said " Yea you'll have to pay 50%. I told him okay fine can I email you a copy of my receipt and he said no to only mail " USPS" it in. That's unfair.

I understand providing proof and will do that! Basically traxxas tells everyone they will replace within a year if anything goes wrong...well I have only had these 3 to 4 months and they want me to pay 50% off there retail of $74.99 and so forth when I shouldn't have to pay anything. I bought the batteries and have been doing this hobby for over a decade and know how to handle batteries. I shouldn't have to pay anything for new batteries.If they advertise that warranty service before you buy, they need to follow through after the purchase. I buy batteries based off warranty's as a "Just in case type measure"

THEY WROTE ME THIS!

Hello Greg,

The only reason you would need to discharge a LiPo battery in saltwater is if it was puffed.  A puffed or swollen LiPo battery is caused by incorrect charging or over discharging.  This is not a defect with the battery.

You already called in about this and they explained it.  I am sorry if they were not clear.  They offered the replacement batteries at $50 for each battery which comes off the TRAXXAS LIST PRICE of $100 for each battery.  The total for TWO batteries would be $100 plus $5 shipping.  Sending your batteries to Traxxas is a REQUIREMENT to qualify for the 50% replacement.  They waived this requirement in your case for some reason.  Whether or not you accept the offer is up to you.

Regards,
Steve

I WROTE THIS!

 

You are wrong. Just because a lipo puffs and has to go in salt water does not mean it was from incorrect charging.Its likely but not 100% true. The battery was at 3.90 a cell when puffed and hot and has never once been over charged or undercharged. Again when I first received the lipo i called in and said the balance was off by 0.09 roughly a cell but was still well above 3.3 and below 4.20. Swelling from a lipo can easily occur which did happen   because the discharge rate of the batteries was not sufficient enough. Its not my fault a battery you manufactured cant put out the deaired c rating. Tell me im wrong or ask your technicians cause obviously i know more than them. Mamba monster draws consistent 120 amp pulls and anything less than that will damage a battery or esc. That battery is rated for 125 constant. I guess what im saying is that i know 110% what to do with a lipo and how to do it and in this case me being as knowledgable i am on the subject the fault was not mine. Again how many times do i have to say IT WAS NOT UNDERCHARGED OR OVERCHARGED. So this was not my fault.

I have been buying yoyr bame brand for well over 10 years " which im sure you dont care". All i am Saying is i want what is rightfully mine since you all state you will replace them within a year. The battery obviuosly had flaws as shown in my first phone call months ago and now the final result after a technician of yours yold me to continually use it.

Make sense or i am still considered to be wrong?

I went ahead and did a better business beareu complaint and am stating with FACTS that its not my fault and that you all will not atand by your so called " warranty program". This email will continue to be proof that i know what im talking about and how i handled the subject and that you all will not do as you state.Please call castle or talk to a technician that can tell you all " a defective battery can easily be damaged by not living up to its potential c rating. The first phone call months ago wasnt any type of proof " hey this guy might have a bad lipo"?

Replace or we wil continue. Also you know deep down that you sell that battery for 74.99 and so does everyone else on the market so why if you are going to give me " 50% off retai warranty replacement " do you then mark the battery up to a magical number of $100.00 ?

Retail should be what i paid or a general of what the selling price on the market is not just some number you all come up with for profit reasons.

Thanks for the email i love the proof.

Think about it and let me know!

Have a good day!