TREAD QUARTERS JANAF Reggie Wallace Combat Veteran wronged on a simple STATE INSPECTION Norfolk Virginia

 I took my truck in for a simple state inspection and needed to leave it overnight. I received a call from the manager the next day stating that the truck overall is in great shape, but that I needed three (3) new tires, nothing more was mentioned in regards to my truck aside from it now being rejected. I say thank you, I will take it elsewhere for the tires. He then tries to sway me into purchasing three new tires from them. I say, no thank you. End of conversation. I pick up the truck, and a new front desk person briefs me on why the truck was rejected, NOT the manager who originally took in my truck and called me the day before. "The truck needs two (2) tires for the front, and there's something here for a break pedal but it's not clear, shouldn't be a problem, the third tire is suggested to be replaced but is still good." Roger that. I take care of the two items that clearly needed to be replaced and return the next day. IT FAILS INSPECTION AGAIN. I thought once you correct the issues it failed for originally that it should be able to pass. I'm speaking to the new front desk person in why it was rejected again. "I apologize for not informing you properly on the parking break light being faulty. It needs to be replaced. " I'm clearly upset by this time, but respect the fact he apologized for his mistake. I'm thinking, it's not this guys fault, if the notes weren't clear from the manager then the manager himself should've taken care of me on what needed to be replaced. I pick up my truck and take it to get the switch replaced. I return the truck for inspection this morning. This is time I'm being serviced by Reggie the store Manager. He checks out the truck and then calls me outside. "The light is still faulty, and you need to get it fixed. If you bring this truck back to me with issues again I'll have to call the troopers on you!" I've had enough. I'm a combat vet with PTSD that finally found a career as a gov. Contractor making an honest living. My truck cannot get on base with a rejected sticker and now I've got this incompetent manager threatening to call the state troopers on me for something that wasn't clearly stated as being a problem in the first place. Now when I attempt to call the place of business for information my calls don't go through. As if my number is blocked or something. I still need to take the truck back to this location for the re-inspection. Can someone help suggest anything regarding reporting this place to the better business bureau? I'm already trying to make contact with their headquarters but cannot get through. Thanks and God Bless!