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Report: #1324777

Complaint Review: Tres Amigos World Imports - Tucson Arizona

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  • Reported By: Christian — Calgary Alberta Canada
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  • Tres Amigos World Imports 6431 N Thornydale Rd Tucson, Arizona USA

Tres Amigos World Imports Tres Amigos Furniture (Tucson) Buyer Beware: Poor Quality & Dismal Customer Service Tucson Arizona

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Buyer Beware. I placed a $5,000 order in January 2015 to be shipped to Canada. In addition to the cost of the order, I also prepaid approximately $1,500 in shipping and associated costs. When the shipment arrived, there were several pieces missing and every piece in the shipment was damaged with almost half of them completely destroyed.

Tres Amigos advised that the only compensation available would be through the shipper. The shipping company sent a claims representative and offered only $2,200 in non-negotiable compensation. The claims representative arranged for the shipment to be picked up so I was left with nothing. I was advised by the sales manager that replacement pieces would be sent to supplement the claim shortfall.

After several assurances that the replacements were being shipped over an 18 month period, the owner told me that only a further $1000 credit towards a future purchase would be offered. The replacement units were never received so I lost $4,300USD on this transaction.

This report was posted on Ripoff Report on 08/26/2016 11:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tres-amigos-world-imports/tucson-arizona-85741/tres-amigos-world-imports-tres-amigos-furniture-tucson-buyer-beware-poor-quality-dis-1324777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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