Report: #1403340

Complaint Review: Tresor Rare Lenox

  • Submitted: Sat, September 30, 2017
  • Updated: Sat, September 30, 2017
  • Reported By: Debbie — Decatur Georgia USA
  • Tresor Rare Lenox
    3393 Peachtree Rd NE
    Atlanta, Georgia

Tresor Rare Lenox Empoyee Lied about Return of Product Atlanta Georgia

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On 8/8/17 I bought skin care from Tresor Rare Lenox, for  $1633.50.  During the sale/transaction, I asked Alonso at least 3 times if I could return them and he said, yes.  I said I needed a week to think about it. My child is having health issues & I had some big expenses, so decided this was too frivolous at this time.  With my working schedule, it was 12 days (Fri. 8/18/17) when I was able to go back to the store.  Alonso was there & tried to tell me that he had said that I had to return them in 3 days, but he never told me that, as I know I would never have taken the product with those stipulations.  Then he told me that I couldn’t return them to the store, that I would have to send them back & that a customer service person would call me on Mon.  This scenario was also never mentioned during the sale.  The customer service person, Sheila, called me on 8/22/17.  She was going on vacation & said she would call me back.  It was more than a week before we spoke again & I had to call her.  She then called me periodically, saying she was trying to see about returning the products & supposedly talking to different people.  She was calling me from a local cell phone and there was no voice message set up nor did she answer the phone with the company name, which always seemed a little odd for the company’s customer service person.  She would call me back every few days for weeks, offering different things.  For instance, she said that I could return it for a 50% re-stocking fee, she offered other products in place of these & several “free” facials.  She told me something about it being FDA approved, but that means nothing to me and I was only told this way into the negotiations with her in trying to get my money back.  Bottom line, I feel there were so many lies here and this company is not very truthful in their selling practices.  And yes, I know that no returns are printed on the receipt, however, I asked Alonso about the possible return BEFORE he even took my credit card.  With all the free facials I have been offered, I have not taken them up on any, as I am not trying to take advantage of them, I only want all my money back to put towards my other unexpected expenses.


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