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Report: #281245

Complaint Review: Tri-Clear - Suisun California

  • Submitted:
  • Updated:
  • Reported By: Amarillo Texas
  • Author Confirmed What's this?
  • Why?
  • Tri-Clear Po Box 1699 Suisun, California U.S.A.

Tri-Clear Rip-Off = REPAYMENT Suisun California

*UPDATE Employee: Following Up

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Ok for those of you who have tried the FREE trial of Tri-Clear......if you are unhappy- with a: performance of product, b: charges that you did not expect c: company policies (such as : refusal to refund moneys, transfer to someone who can speak English, or a supervisor or response to any complaints).

Let me tell you what I did, first off I went to the company- (I had to get their # from my bank) then I tried to talk to their Service Rep. she refused to transfer me to someone whom I could understand or transfer me to a supervisor (as they don't transfer calls- neither do they give refunds outside of the 14 day trial period). Then I searched the company and put a complaint on a website I found (too late) and placed an online complaint with the BBB of Oakland CA ( probably something like: bbbemail.org ).

Then I went to my bank and spoke with the claims department for future charges (for those of you who don't know email orders online will continue - they are different than checking charges -this in itself should throw a red flag up - you can stop a checking account charge but not a debit/credit card charge!!
Wonder if thats why Tri-clear doesn't take anything but creditcard-debitcard payments?)

I got a response from TriClear then....I got my 69.95 refunded within a week (more like 2 days!)!!

I guess we all know why? right? Because someone actually filed a complaint against them....they would rather cough back up YOUR money than to have complaints filed against them.

So.....start filing those complaints- see if you can get your money back!

GOOD LUCK!!

Angry-n-tx
Amarillo, Texas
U.S.A.

This report was posted on Ripoff Report on 10/27/2007 10:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tri-clear/suisun-california-94585/tri-clear-rip-off-repayment-suisun-california-281245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Following Up

AUTHOR: Angelina - (U.S.A.)

POSTED: Monday, February 04, 2008

Hi,

I am following up on your account, and would like to make sure that you have recieved the help you needed with our Customer Service Center. We want to make sure we continue to exceed your expectations.

We are striving to make sure we over achieve Customer Satisfaction.

Please contact us, we are staffed Monday-Friday 6am-5:30pm Pacific Standard Time and Saturday 7am-3:30pm Pacific Standard Time 1-800-494-7260

Sincerely,
Angelina
Customer Care Specialist

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