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Report: #1149041

Complaint Review: Triangle Tube - Blackwood New Jersey

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  • Reported By: Phoenix45 — New York
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  • Triangle Tube 1 Triangle Ln Blackwood, New Jersey USA

Triangle Tube Warranty Fraud Blackwood New Jersey

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Beware of Triangle Tube products. Their warranty is a scam.
 
I had a Smart Tank, it started leaking after less than 5 years. I contacted Triangle, they approved the warranty but said a replacement unit had to come from their authorized plumbing wholesaler.The plumbing wholesaler/supplier wants to charge me $100 to handle the warranty. Triangles warranty states that claims will be handled at no added cost to the consumer. But Triangle will only process warranty claims through the wholesaler and they wash their hands of the matter. The companies also tried to coerce the plumber to "hide" the warranty fee into his labor cost to replace the unit. We are complaining to the State Attorney Generals office and the Federal Trade Commission about their fraudulent business practices.

DO NOT BUY TRIANGLE PRODUCTS, OR IF YOU DO EXPECT THERE TO BE NO WARRANTY. 
How could a water heater tank even go defective after less than 5 years? You think they would have some sympathy. 
 
Not only do I have to pay to have a replacement tank installed because the warranty doesn't cover labor. But thats beside the point, why should I pay an additional $100 just to get the replacement unit?

This report was posted on Ripoff Report on 05/22/2014 09:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/triangle-tube/blackwood-new-jersey-08012/triangle-tube-warranty-fraud-blackwood-new-jersey-1149041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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