TRIBAL AND WESTERN IMPRESSIONS / INDIAN VILLAGE MALL SOLD OUR CUSTOM ORDERED ITEM Georgetown Texas

This merchant has an online business as well as a storefront. In late April, we went by the store, purchased over two hundred dollars' worth of items and placed a custom order for a western duster and museum quality Stetson 6X Beaver Wyatt Earp replica hat to be worn by my fiance' in our October wedding. We were not asked for payment of the custom order at the time the order was taken. 

When the items finally arrived (over two months late), a store employee called asking me for payment. I explained we would be back in their area in late August and wanted to try on the items to be sure they fit and pay for them then. I gave him specific dates when he could expect us in the store. He said that would be fine and promised the items would be held for us with no problem. 

Upon our arrival to the store last Saturday, the owner/manager advised us she had sold our custom ordered hat! She said their policy is to receive payment-in-full at the time the order was placed. I explained that her employee did not ask for payment at the time the order was placed. She got belligerent and said the employee no longer worked there and accepted no responsibility for his mistake. She argued with me that payment should have been received when I got the call telling me the item had come in from the factory. I explained to her the employee told me the items would be held with no problem and did not warn me of any risk of losing the item due to nonpayment. She again became very nasty with me and said that (different) employee had also left the company and took no responsiblity for his lack of providing the warning. She then said she refused to sell us a replacement hat (that was too large anyway). 

Our wedding is six weeks away and we now have no way to order a replacement hat to complete my groom's attire.

The owner of this store has confused the mangement of an internet business with a storefront. We would have had no problem complying with her store policy HAD WE BEEN PROPERLY ADVISED. She was exceptionally unprofessional, unsympathetic, accusatory and disrespectful. It's easy to see now why her employees have left the company. Her business is obviously run by greed and with no concern for the customer.

Buyers beware of this one! She doesn't deserve your business.