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Report: #1388429

Complaint Review: Trimgenix Garcinia - Englewood Colorado

  • Submitted:
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  • Reported By: Michelle — Mountain City Tennessee USA
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  • Trimgenix Garcinia 37 Inverness Drive East, Suite 100 Englewood, Colorado USA

Trimgenix Garcinia TrimGenesis Garcinia Cambogia TrimGenesis Forskolin Extract TrimGenesis Green Coffee Bean Extract Labforskolin KMD Garcinia Charged me $79.95 after I cancelled acct will not refund me customer service was extremely rude I am very angry Englewood Colorado

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I saw an online advertisement for a free sample of this product.  I was to pay shipping and handling only.  I ordered this and was charged $4.95 and $4.97 for shipping on May 29.

I did receive the sample product but noticed on some papers that was included that this was a subscription and would be charged $79.95 on the next shippment.  I called their customer service to cancel the account. 

Their customer service cancelled the account and I offered to ship back the sample product.  I was told no, it was free to me, and to keep the product and my account was cancelled.  That phone call took place on June 2.

On June 5 my credit card was charged the $79.95 even though I had cancelled the account.  I noticed this today, July 26, on my credit card statement.  I called their customer service.  They were extremely rude and said I could not be refunded because when I cancelled the account on June 2 I did not request a refund. 

I tried to explain to the foreign speaking lady that I shouldn't have been charged because I cancelled the acct and I demanded a refund.  She said to me that I could not be refunded because I had not requested a refund on June 2. I asked to speak with her manager and she placed me on hold.

She returned and said that I could not speak to the manager and I would not be refunded.  I again asked to speak with her supervisor and was placed on hold.  The supervisor came on the line and said I would not be refunded because I hadn't requested one on June 2 even though I had not even been charged till June 5. 

I am requesting a refund. Thank you.

 

This report was posted on Ripoff Report on 07/26/2017 04:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/trimgenix-garcinia/englewood-colorado-80112/trimgenix-garcinia-trimgenesis-garcinia-cambogia-trimgenesis-forskolin-extract-trimgenesi-1388429. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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