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Report: #1242624

Complaint Review: tripmasters.com - Internet

  • Submitted:
  • Updated:
  • Reported By: ca-sunshine — Los Altos Hills California USA
  • Author Not Confirmed What's this?
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  • tripmasters.com Internet USA

tripmasters.com solartours refuse to refund, quote airline fees that they can't provide proof. Internet

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Be careful when you book tours with this company. They operate several websites, such as beachdestinations.com
europeandestinations.com
latindestinations.com
tripmasters.com

Check their online reputations on these before you send the money. That is the mistake I made. I found out after I made the payment in Feb. Called them the next day to cancel. They first quoted ~$600 cancellation fees (due to airline fee), and then delayed my cancellation, raised the cancellation fee to more than $1,800. They said that's the fee they paid for non-refundable tickets. But when I asked them to show me the airline confirmation ticket #, they didn't exist with the airlines. They couldn't show me the proof that they incurred these fees either. 

I am filing complains with BBB. Also, plan to go to small claim court if it doesn't get resolved.

This report was posted on Ripoff Report on 07/17/2015 07:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tripmasterscom/internet/tripmasterscom-solartours-refuse-to-refund-quote-airline-fees-that-they-cant-provide-p-1242624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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