TripMate Inc. Did not fulfill a claim after my destination of South Florida was inhabitable due to Hurricane Harvey Sept. 2017 Kansas City Missouri

After filling out all their necessary paperwork, i waited months for a response. I had to phone in close to 10 times and had to wait for a call back in order for their office to take my call. I presume this tactic is used to not deal with irrate customers and also helps deter/cool off customers who are upset from Tripmates lack of integrity. 

They finally asked for more supporting documentation to help support my claim and I sent them a photograph of my sisters salon and spa, which was about 2 feet under water and that was my destination. I was going there to train, but mother nature had other plans. As we all know, 2017 was the worst year in history for the USA regarding three category 4 hurricanes hitting the U.S. 

I told the Tripmate representative, "why would I pay $50 to cancel my flight just to be rejected by you guys after spending hours of my life submitting the claim" They clearly don't care. I've worked at a telemarketing company at a young age and I know the tactics these so called, "customer service" agents pull to try and appease a disgruntled customer. Well, I'm not stopping. I want justice and whats right is right. 

I am seeking to file a class action law suit primarily for claims filed during 2017 hurricane season against Tripmate Inc. Any attorney and othe disgruntled Tripmate customer we need to make them accountable.