Tripp Lite will NOT stand by its $250,000 dollar warranty. California

On June 3rd 2009, lighting struck the power pole in the parking lot of my preschool. I lost all electrical power for two whole days (June 4th and 5th).
The lighting fried everything as it went through my security cameras, telephone system, copy machine and computers.

However, the surge suppressors were perfectly untouched by the lighting. How did this happen when the surge suppressors should have protected the machines from all this damage??

This is the surge suppression smart 1000LCD I have.
http://www.provantage.com/tripp-lite-smart1000lcd~7TRPL1JQ.htm

I looked at the surge suppressor's advertisement and it said
it will cover up to $250,000 on damaged machines.
http://www.tripplite.com/en/support/ultimate-lifetime-insurance-policy.cfm


I have contacted the company by e-mail and telephone, but they have not
responded back to me for 7days.


How can we trust a company that claims that their product is backed by a $250,000 warranty but does not answer back to my claim. This company does not even have a claims department listed on their website.

Kimk
torrance, California
U.S.A.