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Report: #334286

Complaint Review: trophypartner.com - Trophy Partner - Danville California

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  • Reported By: Centreville Virginia
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  • trophypartner.com - Trophy Partner 9000 Crow Canyon Road, Suite S330 Danville, California U.S.A.

trophypartner.com - Trophy Partner scams at trophypartner.com, Trophy Partner is fraud please stay away from them. Danville California

*REBUTTAL Owner of company: COMPLAINT AGAINST TROPHYPARTNER.COM IS A HOAX

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Scams at www.trophypartner.com or Trophy Partner owned by Matt Gunn have happened to me too. I ordered trophies for my sons basket ball game & spent near $600. The scamer I talked to at Trophy Partner (I think Matt Gunn) kept trying to get me to buy more things & telling me about sales until I got nervous. I really needed the trophies by this weekend so I went through with it any ways BIG mistake not only did I NEVER get the trophies that I paid so much money for & leave my kids at a big game with NO trophies but also the www.trophypartner.com people stole my card info & I immediately started getting outlandish charges on my card. Within 2 days I was about $9,000 dollars in debit. I shut my card off as soon as I realized what was happening & now I am fighting with the credit card companies to get my money back. www.trophypartner.com / Trophy Partner has been a living nightmare for me & I want to warn as many people as possible to STAY AWAY from www.trophypartner.com / Trophy Partner. I hope this post has saved some of you from making the same mistakes as I did :(
Cheers, J

Miss lopez
Centreville, Virginia
U.S.A.

This report was posted on Ripoff Report on 05/22/2008 02:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/trophypartnercom-trophy-partner/danville-california-94506/trophypartnercom-trophy-partner-scams-at-trophypartnercom-trophy-partner-is-fraud-ple-334286. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

COMPLAINT AGAINST TROPHYPARTNER.COM IS A HOAX

AUTHOR: Matt Gunn - (U.S.A.)

POSTED: Tuesday, September 02, 2008

As owner of TrophyPartner.com I was horrified to come across a report like this on the internet.

THIS REPORT IS A HOAX!!! I cannot find record of a "Miss Lopez" in our database, a charge for $600 for anyone with a last name of Lopez, or any evidence that this customer really exists.

If any of this is true, I would like to see evidence of it from Miss Lopez as I have never been contacted by anyone regarding any of this information. If I had, I can assure you that action would have been taken.

We highly value our reputation and have many thousands of satisfied customers. Here are comments from some of these customers:

Always a pleasure doing business with you. We refer you to all the other parents in our various sports leagues.
- Dave, California

We recieved our trophies on Monday, just as you said we would, and we are very pleased with your product. They are high-quality trophies and they are even better than we expected them to be! Thank you very much for your services, and we will definately return to your company in the future, as well as recommend your company to others. Thank you Trophy Partner!
- Ginger, Tennessee

Received the plaques today - very nice, thanks.
- Ian, Massachusetts

I received notification that our trophies will arrive today!!! Early...perfect to make sure that we are ready for our party. You made this easy and stress free.
- Christine, California

I would like to thank all of the workers of the TrophyPartner.com website and especially Matt in helping me with a very complicated order. My trophies needed to be personalized in a different language and in a different alphabet (Russian and Cyrillic). TrophyPartner rose to the occasion and did not give up, until I got what I needed. The amazement of the kids, receiving trophies with signs in Russian and their parents was all the thanks I needed for the project, but I would not have done it without skill and persistence of the people in TrophyPartner.com.
- Alda, Massachusetts

Thank you so much for your outstanding service. I just received my order yesterday and the trophies and plaques are perfect. Your website was easy to navigate, your selection was great and your customer service was superb. On your confirmation email I noticed a small spelling error on personalization; it was handled efficiently. Not to mention super fast shipping. I am thoroughly satisfied with my experience with your company. I will definitely use your company again for my future trophy needs.
- Tiffany, New Mexico

I got my order and just wanted to say WOW!!! So often online items look really good online and when you get them, they aren't as great as you expected (sometimes down right cheesy and cheap), but I am sooooo pleased w/the 2 trophies and photo frame. Affordable, too. The people in my office thought they were much more expensive. My son's coaches will love them. And thanks for the magnet (sometimes it hard to remember which online store you went with, this is great for people like me), I will use you after the next season as well!!! Keep up the good work!!!
- Stacie, Missouri

The medals were a hit! The girls on the 6th grade basketball team thought I was the greatest "team mom" because of these medals. Their excitement was enough "thanks" for me. I will definitely order from you in the future. Thanks!
- Stella, California

Thank you for my order, you did a fantastic job... My team will love their cool and unique trophies. Thanks again.
- Patches, Oregon

Our Trophies arrived when you said they would and we are very pleased with them. We cannot wait to have our end of the year party so we can share them with the rest of the team. Thanks and we will be ordering from your company again and will definitely recommend you to our family and friends.
- Robin, California

I just would like to thank you on behalf of our team, of your prompt response to our request, and the great trophies! Our fall season has finally ended yesterday, and will have a short break before the winter indoor season. Thanks again, and I will definitely pass on your site to my friends.
- Yumi, Colorado

I ordered and received in a very timely manner, 2 trophies from you. Not only are the trophies extraordinarily nice, but the packaging job was second to none I have seen. I appreciate it and will continue to use you as my only trophy source. Nice job.
- Wayne, California

Just wanted to let you know that we received our order yesterday as promised. Thank you for your prompt shipping and delivery. Our coach gifts are perfect and we will be proud to present them at our banquet. Thanks for doing a great job.
- Gary & Lori, Pennsylvania

The medals are better than I expected- they are beautiful! The girls are going to be so excited to get them tonight at our end of the season party. Your company did an absolutely fabulous job of printing and sending these medals out in the exact time frame promised (they actually arrived earlier than anticipated) and at such a reasonable price. I really appreciated being able to personalize each medal, and being able to trust in a company to send out product when promised is comforting. Especially for us soccer moms, juggling 100 things, and occasionally forget to order the trophies/ribbons in advance.
- Lissa, California

Wow! I found, personalized and purchased 14 trophies for our soccer team in about 15 minutes. Your site was quick and had great choices. I especially liked the free personalization and shipping. I'm very impressed and will bookmark your site for our upcoming hockey season. Thanks for providing a great service. Good luck to you & your staff.
- Aimee, Pennsylvania

We have a large league with over 1000 kids and last year it took me a half day to order trophies. I was able to select great trophies in a third of the time for the whole league.
- Steve, California

Thank you so much, I just happened to find your company while browsing the internet, I am so happy with your customer service and with the quality of the items ordered. Thank you very much!!!
-Christy, California

I received the trophies I ordered yesterday. They are fantastic!!! I am really impressed with the quality at the price. I will definitely order from you again. Thanks.
- Jill, Wisconsin

The bowl just arrived and it is STUNNING!!! Thank you so much for the service that you and your staff provided. The purchasing experience with your company has been above and beyond! Thank you!
-Donna, North Carolina

Thank you for a nice job on the trophies and the on-time completion. Your website is a nice one.
- Ron, California

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