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Report: #61201

Complaint Review: Tru Green Chem Lawn - Jacksonville Florida

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  • Reported By: jacksonville Florida
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  • Tru Green Chem Lawn Po Box 56230 Jacksonville, Florida U.S.A.

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I have a problem with Tru green chemlawn. I discontinued services with them last year because after they areated my lawn it started dying and the only response I got when I complained was that it was normal for the grass to do that and it will grow back thicker. Well that didn't happen. There are still spots and spaces in my grass especially up front where anyone can see it coming up to the house. I told the company I wasn't satisfied and I don't want their services anymore and paid my bill.

This year they apparently called my house and said they talked to my husband who agreed for them to come out to spray my yard and they sent the bill in my name although I didn't speak to them or agree to anything. Also, I had a discount with them last year that they did not apply to the bill they sent. Last year's bill was $42 and the first bill they sent was $62. I didn't know anything about this until I saw the bill. I then told my husband that I got rid of this company last year because they messed up my lawn and didn't even try to rectify the situation. I had to pay to get it treated and it's still struggling to come back to normal.My back yard has lost half the grass.

My husband was not aware of this and that's when he said they showed up again and sprayed again. This time they sent out a bill for $82. I called the company and told them that they're billing me for something I didn't agree to and my husband was not aware of their deception and I didn't want their services because I complained before and they did nothing to help me and they called my home and activated a cancelled policy without even sticking to the prior price. They made my husband think that I had a bill like that before and they told me he said they could bill the old policy.

I told them that they should have billed him and not me and then the billing lady asked what his first name was. She then said that she would call back and play the tape to see what he confirmed. I told her that she should have asked him for his name when she talked to him and to let me hear the tape because he would not have agreed to those exhorbitant prices compared to the ones I had before.

The company called back with someone else who said she didn't tape anything but she called and spoke to him. I told her that he's not familiar with the bills and had no idea that I didn't want this company back and didn't realize that the charges were so much more.And then they came back a second time to spray without any confirmation from anyone of us. They said that he agreed to leaving a message on the phone as confirmation. I never agreed to that even when I had them last year. I told them that I wanted my lawn to be treated every 2 mths, not every 4 weeks and that they deliberately misled him and I was dissatisfied with their services.

They now claim that they will file a lein. The bill is $144 for two treatments. I want my yard to look good but I can do a better job myself with what this company has done to my yard.

They didn't try to reduce the bill to what I had before and told me that my problem is with my husband and not them and I need to pay the bill because we're married. This underhanded tatics is called bait and switch in anyother business. You offer services without fully disclosing to the customer that you are increasing prices and not doing exactly what you promised. I don't even think they did anything to my back yard because the grass is slowly disappearing.

Karen
jacksonville, Florida
U.S.A.

This report was posted on Ripoff Report on 06/19/2003 02:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tru-green-chem-lawn/jacksonville-florida-32241/tru-green-chem-lawn-ripoff-tru-bait-and-switch-pratices-with-trugreen-chemlawn-tricked-an-61201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#5 UPDATE Employee

WOW!

AUTHOR: melissa - (United States of America)

POSTED: Wednesday, September 26, 2012

i agree with joy 100%. If your husband ok'd the services to continue then why are you mad at trugreen, you should be mad at your husband. Why don't you try talking to each other and things like this wouldn't happen. and also an aeration alone will not kill a lawn their had to be an underlying problem. And if you only wanted trugreen to come out every 2 months, then how do you not know if something happened between the times they were out. The company likes to come out every 4-6 weeks because they not only spray for weeds and fertilize but they also need to check for things like disease and insects. And if they only come every 2 months for you then something could have easily been destroying the grass and no one would have known because you wouldn't allow them to come out. Sounds like a case of you thinking you know what's best and not trusting the professionals. If you think you can do it better yourself then do it. 

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#4 Consumer Comment

I agree with the OP 199 %

AUTHOR: Sharee - (USA)

POSTED: Friday, October 29, 2010

I fully agree with this OP!!!!

TruGreen did NOTHING to my yard and charged me !

In fact, after solicitating me over and over and over again, i finally DID give in because i had weeds but i told them ONE TIME ONLY because i couldnt afford it and because MAINLY ...the residue from the neighbors spray alone caused me and my child trips to the ER. So i told them to NOT DARE come unless and UNTIL they first called so i would get out for a couple days

They then stuttered and stammered and he hawwed and pretty much bowed down and said oh yes oh yes they sure would do that

BUT: they called and called and bugged the heck out of me again! so i said FORGET IT!! im tryin to go out of town for a couple days. DOnt come at all. But when i got back home, lo and behold . A bill on my door!! From May til October they say they sprayed my DONT SPRAY TIL YOU CALL yard. NO mam we wont. "

And for 6 months theyve billed me 3 and 4 times a month! Screw them.  I believe every word this woman says and why not check all the RIPOFF reports ? and the BBB? and several other websites?  always always trugreen is listed.

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#3 Consumer Comment

Not much about your story makes any sense.

AUTHOR: joy d - (United States of America)

POSTED: Sunday, June 27, 2010

Not much about your story makes any sense.

So you fire the company & your husband rehires them?

This piece makes very little sense. Do you and your husband talk or discuss things. It sounds like you call all the shots and discuss nothing with him, right? Do you give him an allowance also?  It sounds like you never said anything to your husband. Then they called to see if they could treat the lawn for the new year, he obviously says yes and is now too scared to tell you about it for fear of a beat down. It also sounds liek your husband agreed to the prices and the service and you don't want to admit it.

- So you think Aeration can kill a lawn?

Nope, Aeration is simply a cultivation practise. It is a machine that pokes holes in the grass. Golf courses do it many times per year. It sounds like you had issues to begin with and they were trying different things to help. The aeration never hurt the lawn, something else did. Sorry but lawns are living things, and like all living things they can die or get sick. It doesn't mean they weren't getting enough vitamins, it just means they get sick. Didn't Florida just have a tremendously harsh winter? I see very few yards that never had damage from the freezes. My yard got damaged from the multiple freezes. Are you blaming them for this also?

 

 

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#2 Consumer Comment

Aeration can kill your lawn

AUTHOR: Gary - (United States of America)

POSTED: Thursday, June 10, 2010

Aeration can kill your lawn if not done proper or over done. One should only aretate once a year prior to fertilation but why pay for that when one can do this task in about 1 hour time by themself.

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#1 Consumer Comment

Maybe it was something else.

AUTHOR: Smp777 - (U.S.A.)

POSTED: Monday, April 20, 2009

Aeration by itself cannot kill your lawn. I must have been something else that you either were or weren't doing. Over-watering, under-watering, insects, fungus or other disease was most likely the culprit. While Trugreen's customer service has a reputation for aggressive tactics, (I don't like their tactics either) you can't always pin the blame for poor grass on them just because you don't like the way they do business.

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