Complaint Review: Truckmasters - Phoenix Arizona
- Truckmasters 2020 E. Indian School Rd Phoenix, Arizona U.S.A.
- Phone: 877-620-6704
- Web:
- Category: Auto Dealers
Truckmasters The salesmen at Truckmasters are uneducated snakes! Phoenix Arizona
*Consumer Comment: This salesman is the one who needs education!
*Consumer Comment: Why Was Your Vehicle Spot Delivered? Read It or You Don't Have a Leg to Stand On.
*Consumer Comment: Why Was Your Vehicle Spot Delivered? Read It or You Don't Have a Leg to Stand On.
*Consumer Comment: Why Was Your Vehicle Spot Delivered? Read It or You Don't Have a Leg to Stand On.
*Consumer Comment: Why Was Your Vehicle Spot Delivered? Read It or You Don't Have a Leg to Stand On.
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From an employees mouth "Our contracts don't mean anything, we have them just so we can submit them to finance company's." So, that tells me, if you need a free ride for a few days, just go, sign a contract and bring it back before they can find financing and you'll be good to go! There's no such thing as breach of contract, right?
Truckmasters sold me a truck and a few days later decided they needed more money down, then decided that they didn't want to finance it, they wanted to try and find a bank to finance it and when that didn't work, they wanted the truck back. I guess we were victim of "spot delivery" except for the fact that I signed a contract with them acting as the finance company. And when asked about it, the line they gave me about the contracts being nothing but a piece of paper makes me want to let everyone know about their amazing "free rental" policy! Actually, it tells me they know nothing about contracts, what's legal, what's not legal, they know nothing about customer service, or the definition of ethical business practice.
Let me be an example to all of you, don't do business with that hole in the wall. They'll rip you a new one if you let them.
AlmostScrewed
Surprise, Arizona
U.S.A.
This report was posted on Ripoff Report on 09/02/2008 02:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/truckmasters/phoenix-arizona-85016/truckmasters-the-salesmen-at-truckmasters-are-uneducated-snakes-phoenix-arizona-369061. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 Consumer Comment
This salesman is the one who needs education!
AUTHOR: Steve - (U.S.A.)
SUBMITTED: Wednesday, September 10, 2008
And, you can't tell anything about my credit by looking at my tires!
Where did you get that idea?
You are your own favorite hero.
You know nothing.

#4 Consumer Comment
Why Was Your Vehicle Spot Delivered? Read It or You Don't Have a Leg to Stand On.
AUTHOR: Salesmanshero - (U.S.A.)
SUBMITTED: Tuesday, September 09, 2008
Let me tell you about myself. I have been selling cars for two and half years. The majority of that time I have worked 12 hour days 6, sometimes seven days a week. I stand out on a parking lot 100 degree lot with 86% humidity wearing dress clothes and uncomfortable shoes. Usually when I see my son, he is already asleep. In this entire time, I have encountered liars, thieves, and crooks on a daily basis. They are not my colleagues, they are the customers.
"Why do you do it?" you say. I love the feeling that I am in one of few professions that doesn't give you money for being marginally good. I have to be at 100% everyday or I don't get paid. I continually practice my craft, I know my product, and I treat my clients with respect.
99.1% of the time it is always the customer who is lying, not the sales professional:
" I have good credit."
"I'll be there at 4pm."
"If I buy, I'll buy from you."
"This check will be good on the 15."
Why was your delivery spotted? I'm asking this because you said that the dealership "lied" to you. What you experienced was a conditioned contract. This is mainly due to two reasons. I kind of noticed that you left the actual reasons of the dealership spotting you the truck out of your post. So I'll give them to you.
The first one is that you had a great deal of negative equity in your trade. You should try the experience of having a tiny panic attack of being the only salesman available and seeing a, for example, 2006 Chevrolet Malibu with 45,000 miles pulls up into a parking spot right in front of him. Thoughts of payoffs, and depreciation dance through his mind. Its quite exhilarating. He knows his boss is watching him, and he knows this is probably his only chance at earning some money today. The whole time the salesman is engaged in the hopeless prayer that this Malibu is paid off. But NOOO!
The customer did something three years ago that plans to waste this salesman's time and money(Because in the car biz: Time is Money.). He didn't put any money down on the Malibu. Which I still can't understand. This really doens't work out well when you decide to get out of your trade. Not only that, but because this customer wants a super low payment he consents to a 72 month payment at $450 a month. Three years later the customer is in a vehicle that is heavily fleeted to rental car companies and municipalities. However, the laws of supply and demand don't apply to his Malibu. His Malibu can turn into a robot, that's why its worth more than all the other Malibu's on the local auction block. His car is special. Can't you see the Chevy is special, it has bald tires. By the way, I can tell your credit by the depth of tread thickness on your tires.
Later on in the sales process, the customer and salesman agree on the vehicle that customer wants to purchase. If the salesman did his job properly, the customer probably selected the least expensive car on the lot. However, many times the customer absolutely has to have leather, DVD player, and a sunroof. Can't live without it.
Then comes the part the customer fears the most. It this circumstance, the salesman dreads it too. Numbers. This is where the salesman knows that he needs a deal to pay his bills, so he will bust his butt to get the customer the best deal. Despite your comical allusions of the $300 car payment (Psst, its not 1992 anymore), the salesman closes you at $450 a month with $500 down. This is a good deal because the customer has $6500 in negative equity. You see he has to convince you and the sales manager that this is a good deal. A deal means that both parties agree to it, and both parties win. The customer drives his new car off the lot.
Now I'm sure when you were in the finance office, the finance director in no uncertain terms he disclosed that your deal is subject to third party approval. That means a bank has to agree to it as well. One of the possible scenarios of your deal is that after an exhaustive search the finance director could only find one bank that would approve you. The bank, however, would only do it if you came up with more money down. Imagine that, a finance company that takes a risk in lending you money, asking you to financially participate in this venture. The shame of them asking you to pay for your mistake.
The other reason is credit. I promise to be more brief with this one. Its funny how people in the car business are often considered sleaze bags and liars because of spot deliveries. If your credit was "not the best" or you're "re-establishing" yourself, this essentially means that you previously signed a contract with a bank and said that you would pay these payments on these dates and you didn't do it. In the simplest of terms you yourself are a liar. The bank, not the sales staff at the dealership that you got your truck from, has simply told you once again to pay for your mistake. The shame of them asking you to share risk with them.
Basically, and this is from the eyes of a sales professional, all you have done is wasted a group of hard working individuals' time. Can you imagine the effort put forth just to get your deal explained to a bank? Can you imagine the disappointment that that salesman felt when he had to restock in that truck. That's three hours that he could have been with a legitimate customer.
But you didn't leave it at that. Sweet precious, smart, and socially active you felt you had to submit libelous remarks about a place of business and their sales process and omit very pertinent facts about your side of the table.

#3 Consumer Comment
Why Was Your Vehicle Spot Delivered? Read It or You Don't Have a Leg to Stand On.
AUTHOR: Salesmanshero - (U.S.A.)
SUBMITTED: Tuesday, September 09, 2008
Let me tell you about myself. I have been selling cars for two and half years. The majority of that time I have worked 12 hour days 6, sometimes seven days a week. I stand out on a parking lot 100 degree lot with 86% humidity wearing dress clothes and uncomfortable shoes. Usually when I see my son, he is already asleep. In this entire time, I have encountered liars, thieves, and crooks on a daily basis. They are not my colleagues, they are the customers.
"Why do you do it?" you say. I love the feeling that I am in one of few professions that doesn't give you money for being marginally good. I have to be at 100% everyday or I don't get paid. I continually practice my craft, I know my product, and I treat my clients with respect.
99.1% of the time it is always the customer who is lying, not the sales professional:
" I have good credit."
"I'll be there at 4pm."
"If I buy, I'll buy from you."
"This check will be good on the 15."
Why was your delivery spotted? I'm asking this because you said that the dealership "lied" to you. What you experienced was a conditioned contract. This is mainly due to two reasons. I kind of noticed that you left the actual reasons of the dealership spotting you the truck out of your post. So I'll give them to you.
The first one is that you had a great deal of negative equity in your trade. You should try the experience of having a tiny panic attack of being the only salesman available and seeing a, for example, 2006 Chevrolet Malibu with 45,000 miles pulls up into a parking spot right in front of him. Thoughts of payoffs, and depreciation dance through his mind. Its quite exhilarating. He knows his boss is watching him, and he knows this is probably his only chance at earning some money today. The whole time the salesman is engaged in the hopeless prayer that this Malibu is paid off. But NOOO!
The customer did something three years ago that plans to waste this salesman's time and money(Because in the car biz: Time is Money.). He didn't put any money down on the Malibu. Which I still can't understand. This really doens't work out well when you decide to get out of your trade. Not only that, but because this customer wants a super low payment he consents to a 72 month payment at $450 a month. Three years later the customer is in a vehicle that is heavily fleeted to rental car companies and municipalities. However, the laws of supply and demand don't apply to his Malibu. His Malibu can turn into a robot, that's why its worth more than all the other Malibu's on the local auction block. His car is special. Can't you see the Chevy is special, it has bald tires. By the way, I can tell your credit by the depth of tread thickness on your tires.
Later on in the sales process, the customer and salesman agree on the vehicle that customer wants to purchase. If the salesman did his job properly, the customer probably selected the least expensive car on the lot. However, many times the customer absolutely has to have leather, DVD player, and a sunroof. Can't live without it.
Then comes the part the customer fears the most. It this circumstance, the salesman dreads it too. Numbers. This is where the salesman knows that he needs a deal to pay his bills, so he will bust his butt to get the customer the best deal. Despite your comical allusions of the $300 car payment (Psst, its not 1992 anymore), the salesman closes you at $450 a month with $500 down. This is a good deal because the customer has $6500 in negative equity. You see he has to convince you and the sales manager that this is a good deal. A deal means that both parties agree to it, and both parties win. The customer drives his new car off the lot.
Now I'm sure when you were in the finance office, the finance director in no uncertain terms he disclosed that your deal is subject to third party approval. That means a bank has to agree to it as well. One of the possible scenarios of your deal is that after an exhaustive search the finance director could only find one bank that would approve you. The bank, however, would only do it if you came up with more money down. Imagine that, a finance company that takes a risk in lending you money, asking you to financially participate in this venture. The shame of them asking you to pay for your mistake.
The other reason is credit. I promise to be more brief with this one. Its funny how people in the car business are often considered sleaze bags and liars because of spot deliveries. If your credit was "not the best" or you're "re-establishing" yourself, this essentially means that you previously signed a contract with a bank and said that you would pay these payments on these dates and you didn't do it. In the simplest of terms you yourself are a liar. The bank, not the sales staff at the dealership that you got your truck from, has simply told you once again to pay for your mistake. The shame of them asking you to share risk with them.
Basically, and this is from the eyes of a sales professional, all you have done is wasted a group of hard working individuals' time. Can you imagine the effort put forth just to get your deal explained to a bank? Can you imagine the disappointment that that salesman felt when he had to restock in that truck. That's three hours that he could have been with a legitimate customer.
But you didn't leave it at that. Sweet precious, smart, and socially active you felt you had to submit libelous remarks about a place of business and their sales process and omit very pertinent facts about your side of the table.

#2 Consumer Comment
Why Was Your Vehicle Spot Delivered? Read It or You Don't Have a Leg to Stand On.
AUTHOR: Salesmanshero - (U.S.A.)
SUBMITTED: Tuesday, September 09, 2008
Let me tell you about myself. I have been selling cars for two and half years. The majority of that time I have worked 12 hour days 6, sometimes seven days a week. I stand out on a parking lot 100 degree lot with 86% humidity wearing dress clothes and uncomfortable shoes. Usually when I see my son, he is already asleep. In this entire time, I have encountered liars, thieves, and crooks on a daily basis. They are not my colleagues, they are the customers.
"Why do you do it?" you say. I love the feeling that I am in one of few professions that doesn't give you money for being marginally good. I have to be at 100% everyday or I don't get paid. I continually practice my craft, I know my product, and I treat my clients with respect.
99.1% of the time it is always the customer who is lying, not the sales professional:
" I have good credit."
"I'll be there at 4pm."
"If I buy, I'll buy from you."
"This check will be good on the 15."
Why was your delivery spotted? I'm asking this because you said that the dealership "lied" to you. What you experienced was a conditioned contract. This is mainly due to two reasons. I kind of noticed that you left the actual reasons of the dealership spotting you the truck out of your post. So I'll give them to you.
The first one is that you had a great deal of negative equity in your trade. You should try the experience of having a tiny panic attack of being the only salesman available and seeing a, for example, 2006 Chevrolet Malibu with 45,000 miles pulls up into a parking spot right in front of him. Thoughts of payoffs, and depreciation dance through his mind. Its quite exhilarating. He knows his boss is watching him, and he knows this is probably his only chance at earning some money today. The whole time the salesman is engaged in the hopeless prayer that this Malibu is paid off. But NOOO!
The customer did something three years ago that plans to waste this salesman's time and money(Because in the car biz: Time is Money.). He didn't put any money down on the Malibu. Which I still can't understand. This really doens't work out well when you decide to get out of your trade. Not only that, but because this customer wants a super low payment he consents to a 72 month payment at $450 a month. Three years later the customer is in a vehicle that is heavily fleeted to rental car companies and municipalities. However, the laws of supply and demand don't apply to his Malibu. His Malibu can turn into a robot, that's why its worth more than all the other Malibu's on the local auction block. His car is special. Can't you see the Chevy is special, it has bald tires. By the way, I can tell your credit by the depth of tread thickness on your tires.
Later on in the sales process, the customer and salesman agree on the vehicle that customer wants to purchase. If the salesman did his job properly, the customer probably selected the least expensive car on the lot. However, many times the customer absolutely has to have leather, DVD player, and a sunroof. Can't live without it.
Then comes the part the customer fears the most. It this circumstance, the salesman dreads it too. Numbers. This is where the salesman knows that he needs a deal to pay his bills, so he will bust his butt to get the customer the best deal. Despite your comical allusions of the $300 car payment (Psst, its not 1992 anymore), the salesman closes you at $450 a month with $500 down. This is a good deal because the customer has $6500 in negative equity. You see he has to convince you and the sales manager that this is a good deal. A deal means that both parties agree to it, and both parties win. The customer drives his new car off the lot.
Now I'm sure when you were in the finance office, the finance director in no uncertain terms he disclosed that your deal is subject to third party approval. That means a bank has to agree to it as well. One of the possible scenarios of your deal is that after an exhaustive search the finance director could only find one bank that would approve you. The bank, however, would only do it if you came up with more money down. Imagine that, a finance company that takes a risk in lending you money, asking you to financially participate in this venture. The shame of them asking you to pay for your mistake.
The other reason is credit. I promise to be more brief with this one. Its funny how people in the car business are often considered sleaze bags and liars because of spot deliveries. If your credit was "not the best" or you're "re-establishing" yourself, this essentially means that you previously signed a contract with a bank and said that you would pay these payments on these dates and you didn't do it. In the simplest of terms you yourself are a liar. The bank, not the sales staff at the dealership that you got your truck from, has simply told you once again to pay for your mistake. The shame of them asking you to share risk with them.
Basically, and this is from the eyes of a sales professional, all you have done is wasted a group of hard working individuals' time. Can you imagine the effort put forth just to get your deal explained to a bank? Can you imagine the disappointment that that salesman felt when he had to restock in that truck. That's three hours that he could have been with a legitimate customer.
But you didn't leave it at that. Sweet precious, smart, and socially active you felt you had to submit libelous remarks about a place of business and their sales process and omit very pertinent facts about your side of the table.

#1 Consumer Comment
Why Was Your Vehicle Spot Delivered? Read It or You Don't Have a Leg to Stand On.
AUTHOR: Salesmanshero - (U.S.A.)
SUBMITTED: Tuesday, September 09, 2008
Let me tell you about myself. I have been selling cars for two and half years. The majority of that time I have worked 12 hour days 6, sometimes seven days a week. I stand out on a parking lot 100 degree lot with 86% humidity wearing dress clothes and uncomfortable shoes. Usually when I see my son, he is already asleep. In this entire time, I have encountered liars, thieves, and crooks on a daily basis. They are not my colleagues, they are the customers.
"Why do you do it?" you say. I love the feeling that I am in one of few professions that doesn't give you money for being marginally good. I have to be at 100% everyday or I don't get paid. I continually practice my craft, I know my product, and I treat my clients with respect.
99.1% of the time it is always the customer who is lying, not the sales professional:
" I have good credit."
"I'll be there at 4pm."
"If I buy, I'll buy from you."
"This check will be good on the 15."
Why was your delivery spotted? I'm asking this because you said that the dealership "lied" to you. What you experienced was a conditioned contract. This is mainly due to two reasons. I kind of noticed that you left the actual reasons of the dealership spotting you the truck out of your post. So I'll give them to you.
The first one is that you had a great deal of negative equity in your trade. You should try the experience of having a tiny panic attack of being the only salesman available and seeing a, for example, 2006 Chevrolet Malibu with 45,000 miles pulls up into a parking spot right in front of him. Thoughts of payoffs, and depreciation dance through his mind. Its quite exhilarating. He knows his boss is watching him, and he knows this is probably his only chance at earning some money today. The whole time the salesman is engaged in the hopeless prayer that this Malibu is paid off. But NOOO!
The customer did something three years ago that plans to waste this salesman's time and money(Because in the car biz: Time is Money.). He didn't put any money down on the Malibu. Which I still can't understand. This really doens't work out well when you decide to get out of your trade. Not only that, but because this customer wants a super low payment he consents to a 72 month payment at $450 a month. Three years later the customer is in a vehicle that is heavily fleeted to rental car companies and municipalities. However, the laws of supply and demand don't apply to his Malibu. His Malibu can turn into a robot, that's why its worth more than all the other Malibu's on the local auction block. His car is special. Can't you see the Chevy is special, it has bald tires. By the way, I can tell your credit by the depth of tread thickness on your tires.
Later on in the sales process, the customer and salesman agree on the vehicle that customer wants to purchase. If the salesman did his job properly, the customer probably selected the least expensive car on the lot. However, many times the customer absolutely has to have leather, DVD player, and a sunroof. Can't live without it.
Then comes the part the customer fears the most. It this circumstance, the salesman dreads it too. Numbers. This is where the salesman knows that he needs a deal to pay his bills, so he will bust his butt to get the customer the best deal. Despite your comical allusions of the $300 car payment (Psst, its not 1992 anymore), the salesman closes you at $450 a month with $500 down. This is a good deal because the customer has $6500 in negative equity. You see he has to convince you and the sales manager that this is a good deal. A deal means that both parties agree to it, and both parties win. The customer drives his new car off the lot.
Now I'm sure when you were in the finance office, the finance director in no uncertain terms he disclosed that your deal is subject to third party approval. That means a bank has to agree to it as well. One of the possible scenarios of your deal is that after an exhaustive search the finance director could only find one bank that would approve you. The bank, however, would only do it if you came up with more money down. Imagine that, a finance company that takes a risk in lending you money, asking you to financially participate in this venture. The shame of them asking you to pay for your mistake.
The other reason is credit. I promise to be more brief with this one. Its funny how people in the car business are often considered sleaze bags and liars because of spot deliveries. If your credit was "not the best" or you're "re-establishing" yourself, this essentially means that you previously signed a contract with a bank and said that you would pay these payments on these dates and you didn't do it. In the simplest of terms you yourself are a liar. The bank, not the sales staff at the dealership that you got your truck from, has simply told you once again to pay for your mistake. The shame of them asking you to share risk with them.
Basically, and this is from the eyes of a sales professional, all you have done is wasted a group of hard working individuals' time. Can you imagine the effort put forth just to get your deal explained to a bank? Can you imagine the disappointment that that salesman felt when he had to restock in that truck. That's three hours that he could have been with a legitimate customer.
But you didn't leave it at that. Sweet precious, smart, and socially active you felt you had to submit libelous remarks about a place of business and their sales process and omit very pertinent facts about your side of the table.


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