Trucks Only - Mesa Sullivan motor group Real nice LOOKING F-350 - "BUT"!! looks arent everything. Get everything in writing ro you WILL get screwed. Mesa Arizona

This is my expierience with Trucks only and working with the BBB. In black is Trucks Only. Red is me.

On or about February 28th, 2014, Mike Gallagher purchased a 2004 Ford F350 from Trucks Only. I signed the paperwork on 2/28 but did not receive the truck until 3/7 due to repairs required.  At no time were any statements made about this vehicle being "bulletproofed," nor was anything put in writing that attested to that statement.  I have text correspondence from Trucks Only employee Chris Johnson where he used the term ‘bulletproof’.   In fact, at no time did Mr.Gallagher ever bring up this accusation about bulletproofing until his latest complaint with Trucks Only.  I also have text correspondence with Mr. Johnson regarding the ‘bulletproof’ statement being false.  At the time Mr. Gallagher purchased the vehicle, the vehicle was sold "AS-IS" with the state Implied Warranty only. Mr. Gallagher signed the Implied Warranty statement saying the "seller hereby warrants that this vehicle will be fit for the ordinary purpose for which is used for 15 days or 500 miles after delivery, whichever comes first."  Additionally, Mr. Gallagher was offered an extended warranty which he signed off that he declined. (Proof of both items included with reply.)  I declined the warranty because I feel it is another scam by dealers to get more money.  In my opinion, Trucks only does not check out their vehicles before selling them or the warranty would be more than 15 days.  I bought into everything Trucks Only employee Chris Johnson told me.  I  thought he was a standup guy and that Trucks only was a good dealer that would take care of their customers .  After approximately 2400 miles were put on the vehicle Trucks Only made some repairs to Mr. Gallagher's truck, largely due to his loud complaining and for customer goodwill.   At no time was I loud with anyone at Trucks Only.  In fact, the majority of my correspondence was done by text.  I have proof of all of my complaints by text in writing by Chris Johnson my salesman who works for Trucks Only on my phone dated and time stamped. I also have pictures sent to me by Chris Johnson of a part that would be changed during the ‘bulletproofing’ process.  I was assured over and over that I was buying and very strong truck.  Later, approximately 6 months and nearly 5000 miles after purchase,  Trucks Only fixed a driver's side hub bearing on the vehicle. This was 1 of several items I had asked to be fixed off of an estimate from a 4x4 shop early on. I gave a copy to Dave in Trucks Only’s service department and asked for those items to be repaired.  Trucks only gave me a receipt stating the hub was changed (I also have a copy) of both the estimate from other shop and trucks only.  The hub is one of several items that they claimed to have fixed but did not. This was again due to Mr. Gallagher's bullying and threatening ways. I have at no time ever threatened or bullied anyone at Trucks Only. I believe this is their way of trying to discredit me. I never raised my voice at any time.  Again, most of my conversation had been via text so I would have a written record.  At that time, the vehicle was operational and functional to the customer's satisfaction, otherwise I can assure you that Mr. Gallagher would not have accepted the vehicle. Trucks Only has no way to test the 4 wheel drive at their location.  I have never taken the vehicle off road because the 4 wheel driver hasn’t worked from the start.  I did not test until I was on my ranch and needed it for work and yes it was months after my purchase.  As screen shots of my text messages will show, I was calm and polite (saying please and thank you) when I brought it to their attention.   Now, 3 months later after the latest repair and 9 months after original delivery and purchase, Mr. Gallagher again wants Trucks Only to fix his vehicle. He again wants to use bullying and threatening tactics.  Again, I have never threatened or bullied anyone.  I just want Trucks Only to deliver a working vehicle as promised.  In which to accomplish this. Trucks Only adamantly refuses to adhere to these types of threats. Mr. Gallagher has already trashed Trucks Only and its employees with bad reviews, attacked other satisfied customers on social media and continues to make slanderous claims and accusations that are completely unfounded. Trucks Only is in fact examining our legal rights with counsel in regards to the slanderous statements made by Mr. Gallagher.  I did post reviews regarding my issues with my purchase on Facebook and on review websites for the dealer.  I guess it’s the opinion of Trucks Only that dissatisfied customers shouldn’t be allowed to give reviews regarding the service they received.  It is completely unreasonable and unrealistic to expect Trucks Only to continue to make repairs nearly a year after purchase  The requested repairs are the same repairs I have been asking to have fixed since I purchased the vehicle.  Their claim that it has been months later and all of a sudden I want them to fix my truck is ridiculous.  , particularly when the customer by his own admission is using the vehicle for off-road use The truck was used in my back yard, at the horse ranch I live on. Never once has my truck been off road for recreational 4 wheel driving as they claim.   where breakdowns and repairs are far more likely to occur. Again, this is WAY outside of the implied warranty period and the customer declined any type of extended warranty. Trucks Only adamantly refuses to make any further repairs to Mr. Gallagher's vehicle and will take legal action should his slandering and bullying continue. Trucks Only has done nothing but tried to help Mr. Gallagher over and over again only to be repeatedly bullied and berated by him. As far as him never purchasing from Trucks Only again, I can assure you that the feeling is mutual and we will never wish to sell him a vehicle again.

Again all I have proof by text with times and dates I am working with AT&T to get a print off to show you. I also have attached a copy of the receipt from Trucks only and the estimate I gave them from the other shop of items that needed to be fixed. I also have photos of the hub Trucks Only claims to have changed. No way was this changed at all. It is all rusted and the bolts were hard to get off from rust. If the repairs where done this would not have happened. This axle broke during normal driving conditions.  Seems that the locker which is part of the hub was also broke and kept the driver side in 4wheel drive which, as you can see by the photos, did not have a good result. If Trucks Only did the repair and checked the 4wheel drive as stated on their receipt this would have never happened. My truck is used for pulling and not recreational 4 wheel driving.  The one thing I admit I should have done was demand to take the vehicle off road during the test drive.   I was told by Chris Johnson we could not do that.    

I would like to add that they had covers over the lockers on the front axle and I was not told the truck had these. During the test drive when I thought I was testing the 4 wheel drive by the switch inside (only shifts the transfer case which was and is working fine)and  this switch does not lock in the hubs. Dave in the service department told me how it was supposed to work but it did not work.   It’s my opinion that the covers and failure to mention the lockers was another way for them to hide the fact the 4 wheel drive never worked.

Coincidentally, I ran into a friend of the person that bought the truck before me  He took it back a week or later due to all the issues with the vehicle.  This further demonstrates that Trucks Only knew about these issues and did nothing to reconcile.   I am not asking for a new vehicle or anything more than what I paid top dollar for which is a working 4 wheel drive vehicle.

After my responce to the BBB last week I have not heard a thing. I guess Trucks only will ingnore this as they have all the others that have had complaints. They only post the good compliments on their review page on their site. You must check around before buying from any used car dealer.