True North Log Homes kept too much of my deposit when terminated contract Bracebridge Ontario

• Better Business Bureau Board of Directors did a full investigation and unanimously sided with True
North Log Homes showing no validity to the clients claims and closed the file.
• True North Log Homes continues to hold an A+ rating with the Better Business Bureau.
• True North Log Homes is sincerely sympathetic to the clients health concerns, however, our staff and
subcontractors created 6 Design Revisions, Structural Building Permit Drawings Version 1 & 2,
Factory Shop Drawings, Engineering, Inventoried materials purchased, Sales & Project Management
services which were completed under our contractual obligation to Cheryl Adamson.
• Once these services were completed the contract was immediately cancelled. True North Log
Homes was subsequently threatened by Cheryl Adamson that if all monies were not returned she
would attempt to slander our reputation online and with the Better Business Bureau in an attempt to
cost us more than it would cost to return her funds. True North Log Homes can and will only deal
with facts and will not be bullied by a client using a means of media/internet platforms or Better
Business Bureau.
• In the interest of good customer relations, True North Log Homes offered and continues to offer to
apply all funds against any future purchase for Cheryl Adamson or her immediate family that would
like to purchase a log or timber home.
• All supporting documentation that was provided to the Better Business Bureau regarding this matter
is available to anyone upon request.

True North Log Homes Inc.

Better Business Bureau Board of Directors did a full investigation and unanimously sided with True North Log Homes showing no validity to the clients claims and closed the file.

True North Log Homes continues to hold an A+ rating with the Better Business Bureau.

True North Log Homes is sincerely sympathetic to the clients health concerns, however, our staff and subcontractors created 6 Design Revisions, Structural Building Permit Drawings Version 1 & 2, Factory Shop Drawings, Engineering, Inventoried materials purchased, Sales & Project Management services which were completed under our contractual obligation to Cheryl Adamson.

Once these services were completed the contract was immediately cancelled. True North Log Homes was subsequently threatened by Cheryl Adamson that if all monies were not returned she would attempt to slander our reputation online and with the Better Business Bureau in an attempt to cost us more than it would cost to return her funds. True North Log Homes can and will only deal with facts and will not be bullied by a client using a means of media/internet platforms or Better Business Bureau.

In the interest of good customer relations, True North Log Homes offered and continues to offer to apply all funds against any future purchase for Cheryl Adamson or her immediate family that would like to purchase a log or timber home.

All supporting documentation that was provided to the Better Business Bureau regarding this matter is available to anyone upon request. True North Log Homes Inc.

I submitted my design drawn in excel which should have been easy to follow.  There were minimal adjustments for log walls as my design was basic.  The design could have been completed in about 3 revisions.  We had progressed no further than the design stage when I terminated the contract for health reasons and explained that clearly to True North.  

I began my request for a refund with True North in September 2017.  A November 2017 email response from True North offered to refund $1,118.43 representing the paid amount greater than 10% (they should have returned this immediately).  The email stated True North retains the initial 10% contract deposit.  I responded requesting a breakdown of the expenses as they seem exorbitant.  Especially since we only went as far as the design stage.

I sent another email in January 2018 stating my disappointment and said I would write a detailed explanation of what has occurred for online reviews/comments. True North responded with the following:  “Rob Wrightman, our CEO, has read your email and the intention of your slandering True North Log Homes.  Ultimately, we will use your email against you in order to protect our reputation.”

I signed the Sales Agreement and legally they can keep my 10% deposit.  But I believe their actions are ethically and morally bankrupt.  They hold onto a deposit with an iron grip even though they most likely do not incur much cost. Before signing any contract or handing over your deposit these may be factors you want consider.  There are other companies who have just as good log home packages who are kinder and more respectful to deal with.