Trupanion is a scam 20% yearly increase. No claims Nationwide

Signed up both my dogs in May of 2015. Thought I was being responsible and getting a peace of mind... How wrong I was. Since signing up my rates continue to increase yet I haven't made a claim. Signed up and payed $169 for both. Well all of a sudden they are taking $195 out of my bank. Called in to be told they increase yearly due to get prices increasing and vets buying new equipment. Funny because all the vets in my area haven't increased their prices. The lady kept going on and on about why insurance is important and why they increase your fee yearly. I was upset that I didn't get a letter. The lady said I must of received a email, maybe it went in my junk. If you are to increase rates (alter a contract) you should ensure the other party is aware (telephone call since you supposedly have great customer service). I bet if I owed you money you would of called immediately. Scam artists... Read your policy carefully and do not go by their website reviews (seems fishy). They have a lot of negative reviews!